“This is Service Design Thinking”, a book STBY recently collaborated /…
Projects
.. working on the cross roads of industry and academia, with an extensive background in both…
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Exploring new service ventures
STBY recently worked on a series of projects focused upon a range of new services /…
Bringing cross-cultural research to Cisco with Reach
STBY’s latest project involved working with partners from the Reach Network /…
Testing Telekom’s Service Prototypes
One of the things we do here at STBY is provide long-term support for the /…
Telecom firms use films to match customer needs
A major telecoms firm commissioned STBY to work together on a series of projects /…
What do people want technology to look like?
What should a router look like? That was the question STBY were recently asked by /…
Personal storytelling with video
STBY recently produced a series of films for a major telecoms firm, documenting /…
Remote services for older people
For a consortium of public sector organisations in The Netherlands STBY is /…
Helping parents to advise and support
Building on the results of a previous study, STBY were asked by DUO/IB-Groep in /…
Personas to inform and inspire service innovation
In a follow-up project to the early explorations in 2009, STBY was asked to /…
Service Experience Lab on mobile internet
Together with the Creation Centre of T-Labs (part of Deutsche Telekom in Berlin) /…
User-Centered Design across development stages
For the University of Amsterdam STBY facilitated a series of workshops with /…
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