Some in the infrastructure, architecture and construction worlds don’t like or trust consultations. They can be seen as tick-box exercises that get in the way of a good design and build. But we think they’re great. Done right it’s an opportunity to learn from the community in a way that will reduce the risk of future failure. What’s more, doing consultations in the right way can build understanding and buy-in with the community.
Co-creative consultations build understanding and consensus
With big projects in the community strong feelings can arise on all sides. But these feelings often deepen and entrench because people don’t feel like they’ve been heard as things progress.
When we run consultations we make sure to get to the heart of the matter for each person who participates as quickly as possible. Once people have said their bit and we’ve made a record of that they’re suddenly…