Magazine: Natural gas-free living in The Netherlands

Magazine: Natural gas-free living in The Netherlands

The magazine ‘Aardgasvrij wonen’ (Natural gas-free living) presents the results of four related research projects that explored which considerations, issues or themes Dutch residents encounter when it comes to making their homes free from using natural gas. The research was conducted by 4 different agencies, and commissioned by the Dutch independent platform ‘Overlegorgaan Fysieke Leefomgeving’ (Physical Environment Consultative Council ). The joint objective was to find out what the needs and obstacles of residents are on their journey to natural gas-free living, and how others…

Book chapter: Streetlabs as a co-creative approach to Research Through Design

Book chapter: Streetlabs as a co-creative approach to Research Through Design

The book ‘Seeing The City, Interdisciplinary Perspectives on the Study of the Urban’, provides an essential collection of methodologies for studying the city from multiple, interdisciplinary, and transdisciplinary perspectives. The complexity of the urban environment cannot be understood from a single vantage point, and therefore the book offers multiple methodologies in order to gather and analyse data about the city, and provide ways to connect and integrate these approaches. 

STBY contributed to the book by writing the chapter ‘Streetlabs as a co-creative approach to Research…

Explorers: Thoughts on Mapping in Design Research

Explorers: Thoughts on Mapping in Design Research

As designers and researchers grapple with more systemic issues, we need to hone our tools and refine our language. Visualising complexity is one of the key ways that we add value in highly collaborative settings and it is something that sets us apart. How can we further add value through mapping? Explorers: Thoughts on Mapping in Design Research brings together learnings and conversations around this topic. With generous contributions from leading pioneers, we explore the work of innovators in our own fields and venture across disciplines for insight into how others go about mapping. We hope…

Pioneers: Thoughts on Global Design Research

Pioneers: Thoughts on Global Design Research

We are happy to share our latest publication exploring global design research through STBY’s experience alongside our global network and partners.

As the world becomes increasingly global and interconnected, more organisations must take the local and global into account when thinking about strategy and innovation. This sounds straightforward and sensible, but how do enterprises actually identify, conceptualise and design new products and services amidst the forces of globalisation? Pioneers: Thoughts on Global Design Research explores these questions through a collection…

Viewfinders: Thoughts on Visual Design Research

Viewfinders: Thoughts on Visual Design Research

We’re very excited to have published Viewfinders: Thoughts on Visual Design Research, exploring the rich potential photography, film and beyond hold for design research. Bas Raijmakers and Samantha Miller co-authored and edited a collection of writing that includes learnings from STBY projects, inspiration from fields such as documentary film, and relevant project examples ranging from speculative design to art photography.

With a special contribution from Goldsmiths’ Interaction Research Studio on ‘Thinking with Pictures’, Viewfinders is…

Two STBY cases in This is Service Design Doing

Two STBY cases in This is Service Design Doing

The practitioners’ handbook: This is Service Design Doing, applies service design in the real world. It includes short descriptions of some of the core service design methods.

We contributed to the book by writing about two case studies, together with our clients Google and Vodafone. The first case is about the Service Experience Design methodology Vodafone developed and fine-tuned. We did deep-dive design research on several of their customer journeys. In our article you can read how customer journey mapping for specific projects can be linked up to customer life cycles with a more strategic…

DIY Toolkit

DIY Toolkit

Initiated by Nesta and made possible by The Rockefeller Foundation, STBY and Quicksand have edited and designed the DIY Toolkit. DIY stands for ’Development Impact and You’. The toolkit is primarily meant for practitioners in international development.....
This is Service Design Thinking

This is Service Design Thinking

STBY was asked to edit the tools section of this first comprehensive book on the practice of Service Design. The initiators of the book, Marc Stickdorn and Jakob Schneider, did a great job in involving many pioneers from the early Service Design community in contributing ideas and generally supporting this massive project. A big sweep was made to collect popular methods and techniques. This ended up in a huge pile of extremely varied input material. There was a lot of overlap, through re-branded and re-purposed sources, and the formats and level of detail of the pieces made it almost impossible…

Routledge Companion to Design Research

Routledge Companion to Design Research

STBY was invited to contribute a chapter to the book 'Routledge Companion to Design Research', edited by Professor Paul Rodgers and Dr. Joyce Yee for Routledge, Taylor and Francis.....
Paper: Transformative Learning as Impact in Social Innovation

Paper: Transformative Learning as Impact in Social Innovation

Measurable impact is an often expected and required outcome of innovation programs, and yet is particularly challenging for trying to understand social impact. The overt focus on economic value often overshadows other, more impactful social outcomes, such as learning, that emerge as a result of the work. In this paper, Joyce Yee, Bas Raijmakers, and Fumiko Ichikawa use transformative learning theory (TLT) to explore the types and ranges of transformative learning that take place in design and social innovation (D&SI).

The aim of the paper Transformative Learning as Impact in Social…

Paper: Learning and practicing in service design

Paper: Learning and practicing in service design

At the ServDes2018 in Milan, the global academic Service Design conference, Bas Raijmakers was invited to be Chair of the Learning & Practicing track, with Ana Meroni and Alessandro Deserti. The paper Learning and practicing in service design analyses the contributions to this track. They can be summarised in a few directions: 1) service designers take up the role of educators within organisations more and more; 2) service interactions with ‘non-human agents’ need to be better understood ; 3) design is no longer just transforming organisations but also their relationships with external…

Paper: Imagining speculative care and support futures

Paper: Imagining speculative care and support futures

MyFutures was a 2-year academic-public-private project (2016-2018) to create services and tools that take the future thinking and making skills of designers and put them in the hands of the people who need to make decisions about care and support. As part of the project, the paper MyFutures, Imagining speculative care and support futures in The Netherlands was written by Bas Raijmakers, Renee Scheepers (Design Academy Eindhoven) and Froukje Sleeswijk Visser (TU Delft).  The paper was presented at the Cumulus Conference in Bengaluru November 2017 in India. Cumulus is the biggest global…