Service Design Lab

During the Picnic cross-media conference in Amsterdam (24-26 september 2008) we have hosted a Service Design Lab. In a 4-hour workshop program 30 the participants worked in sub-groups on new ideas for service innovation for one of Amsterdam's local governments.

Training in Design Documentaries

As part of the Executive Master Course in Information Management at the University of Amsterdam, Bas Raijmakers coordinated a series of lectures and workshops on Design Documentaries. After an inital introduction and a briefing session, 12 students from both industry and government organisations worked in groups on developing their own Design Documentary.

Design Research at the Design Academy

STBY was asked by the Design Academy in Eindhoven to prepare and facilitate a workshop on Design Research. There are several excellent examples of work in this area within the Design Academy, but there seems to be no coherent overview of these activities nor a framework of facilities to support and nurture them. The aim of this workshop was to enable the management team of the Design Academy to develop a strategic vision on what Design Research is and what the position and ambition of the Design Academy is in this area is or should be.

Service design for utilities

In close collaboration with the Design Council we worked on a service design scoping study for a water company. Our task in this multi-stranded project was to generate consumer insights that could lead to the identification of strategic opportunities for improved and innovative services.

Creative methods for community involvement

Our contribution to the Heartlands project inspired a group of community regeneration officers of Kerrier District Council to invite us to share our knowledge and experience on ways to involve local communities in regeneration projects.

Future usage of mobile internet services

Together with designers of T-Mobile who are working on the development of future mobile internet services, we organised an intensive day of concept testing with a mixed group of participants. For the occassion our London office was transformed in a 'user lab'.

Students’ perspective on new university portal

Thoughout the development of the new university portal there are many aspects that benefit from empathic conversations with students. The University of Amsterdam asked STBY to facilitate these conversations.

Support services for independent living

For a consortium of organisations in The Netherlands (primary health care, housing associations and local government) STBY and Waag Society conducted a study to identify the needs among older people for new services supporting independent living at home.