International Service Design Northumbria 2008

Bas presented at the ISDN03 conference in Newcastle about design documentaries as a method to discover what matters to people. All presentations can be downloaded from the Northumbria University Design School website. Bas’s presentation can be downloaded here (PDF, 4,3Mb).

Passionate for People

by Geke van Dijk and Bas Raijmakers. Presented at the Design by Fire conference on 23 October 2007 in Utrecht, NL. (8.4 Mb, excluding video fragments)

Creative collaborations for innovative service design

by Geke van Dijk. Published in ‘Uncommon Ground: Creative encounters across sectors and disciplines’, edited by Cathy Brickwood et al., BIS publishers, Amsterdam, 2007. (PDF, 5.6MB)

Poster Design Documentaries

Poster Design Documentaries

by Bas Raijmakers. He summarised and visualised his PhD thesis in this poster that was printed at the occasion of the graduation Show at the Royal College of Art in 2007. The image was modeled after a drawing in his sketchbook that he made when he was exploring different structures for the thesis during writing. RCA Communication students (at the time) Francesco Lanranjo and Catherine Guiral created the eventual graphic design through a series of iterations with Bas. 1000 Copies were printed of which about 700 were handed out in 2007 during the Show. (PDF, 0.5Mb)

PhD thesis Design Documentaries

by Bas Raijmakers. Completed in 2007 at the Royal College of Art, Design Interactions, London, UK. (PDF, 4,7 MB)

Pick and Mix: consumers moving between online and offline channels

by Geke van Dijk. PhD thesis, completed in 2007, Computing Department, Open University, Milton Keynes, UK. (PDF, 5 MB)

Rich Viz – Design Documentaries

Rich Viz – Design Documentaries

by Bas Raijmakers. Paper on design documentaries, published in ‘Rich Viz! Inspiring design teams with rich vizualizations’, edited by Pieter Jan Stappers et al., StudioLab Press, Delft University of Technology, 2007.

Pick n Mix: Consumers combining electronic and conventional service channels

by Geke van Dijk, Shailey Minocha and Angus Laing. Published in a special issue of the journal Interacting With Computers, Volume 19, Issue 1, Elsevier, 2006. (PDF, 540 KB)

Design Documentaries: Inspiring Design Research Through Documentary Film

Design Documentaries: Inspiring Design Research Through Documentary Film

by Bas Raijmakers, William W. Gaver and Jon Bishay. Presented at DIS2006 conference in State College, Pennsylvania. (PDF, 3.5 MB)

Multichannel Consumer Behavior: Online and Offline Travel Preparations

by Geke van Dijk, Shailey Minocha and Angus Laing. Presented at CHI2006 conference in Montreal, Canada. (PDF, 168 KB)

Channels, consumers and communication: Online and offline communication in service consumption

by Geke van Dijk, Angus Laing and Shailey Minocha. Presented at the Academy of Marketing conference in London 2006. This paper was awarded the Direct and Database Marketing Track Prize by the Institute for Direct Marketing. (PDF, 140 KB)

Investigating users out of the box: exploring multi-channel consumer behaviour

by Geke van Dijk. Presented at SIGCHI2006 conference in Amsterdam, The Netherlands. (PDF in Dutch, 3.6 MB)