Multichannel Consumer Behavior: Online and Offline Travel Preparations

by Geke van Dijk, Shailey Minocha and Angus Laing. Presented at CHI2006 conference in Montreal, Canada. (PDF, 168 KB)

Channels, consumers and communication: Online and offline communication in service consumption

by Geke van Dijk, Angus Laing and Shailey Minocha. Presented at the Academy of Marketing conference in London 2006. This paper was awarded the Direct and Database Marketing Track Prize by the Institute for Direct Marketing. (PDF, 140 KB)

Investigating users out of the box: exploring multi-channel consumer behaviour

by Geke van Dijk. Presented at SIGCHI2006 conference in Amsterdam, The Netherlands. (PDF in Dutch, 3.6 MB)

A Decade of Web Use

A Decade of Web Use

by Geke van Dijk. Presented at the conference A decade of web design in Amsterdam, The Netherlands, 2005. (PDF, 21.8 MB)

Applying User Context Analysis in evaluations of e-commerce environments.

by Geke van Dijk. Position paper for the workshop Total Customer Experience during the conference Interact 2003, Zurich, CH. (PDF 80 KB).

User research als inspiratiebron voor webontwerpers

(Usability research as source of inspiration for web designers)¬†by Bas Raijmakers.¬†Chapter in the book ‘Webontwerp’ in the series ‘Monografi√´n over vormgeving’.¬†Published for Dutch art students by [Z]OO / Vd Eindhoven, 2003. (Dutch text, PDF, 2.8 MB).

Usability testing is a means, not a goal

by Bas Raijmakers. Published in Usability РNutzerfreundliches Web-Design by Markus Beier and Vittoria von Gizicky (eds.), Springer-Verlag Berlin Heidelberg, 2002. (English translation, PDF, 156 KB)

Shopping pleasure at Bol.com

Shopping pleasure at Bol.com

by Bas Raijmakers. Published in Usability РNutzerfreundliches Web-Design by Markus Beier and Vittoria von Gizicky (eds.), Springer-Verlag Berlin Heidelberg, 2002. (English translation, PDF, 768 KB))

Users are the energizers of multidisciplinary development

by Bas Raijmakers, for Lost Boys Amsterdam. Presented at the Sigchi.nl conference 2002. (PDF, 280 KB)