by Geke van Dijk. Position paper for the workshop Total Customer Experience during the conference Interact 2003, Zurich, CH. (PDF 80 KB).
User research als inspiratiebron voor webontwerpers
(Usability research as source of inspiration for web designers)¬†by Bas Raijmakers.¬†Chapter in the book ‘Webontwerp’ in the series ‘Monografi√´n over vormgeving’.¬†Published for Dutch art students by [Z]OO / Vd Eindhoven, 2003. (Dutch text, PDF, 2.8 MB).
Usability testing is a means, not a goal
by Bas Raijmakers. Published in Usability РNutzerfreundliches Web-Design by Markus Beier and Vittoria von Gizicky (eds.), Springer-Verlag Berlin Heidelberg, 2002. (English translation, PDF, 156 KB)
Shopping pleasure at Bol.com
by Bas Raijmakers. Published in Usability РNutzerfreundliches Web-Design by Markus Beier and Vittoria von Gizicky (eds.), Springer-Verlag Berlin Heidelberg, 2002. (English translation, PDF, 768 KB))
Users are the energizers of multidisciplinary development
by Bas Raijmakers, for Lost Boys Amsterdam. Presented at the Sigchi.nl conference 2002. (PDF, 280 KB)