stby_admin_2023, Author at stby

655 articles

The ethnographic interview: preparing clients to be observers

It’s important to prepare client-observers who have no previous experience with /…

The ubiquity of service design tools and artefacts is also a cue for pioneers in /…

When research activities get going in earnest, a lot is produced. If treated too /…

There are now more things connected to the internet than the number of people in /…

What is a city without its people? Not much. But sometimes, in all the technology /…

Opportunities for innovation in illustrated art and culture book /…

In collaboration with Elsevier’s service design team, STBY conducted design /…

While working on a series of projects aimed at improving the experience of /…

Over the past years we have increasingly been asked to support client /…

In September STBY was involved in three events that all seemed to trigger a /…

Many organisations are developing services for collectives of users, such as /…

How can designers tackle a problem as complex as climate change? That’s the /…