Bas Raijmakers (STBY) and Andreas Sommerwerk (Deutsche Telekom AG) jointly presented a paper at the second international Service Design Network conference in Madeira on 26 October 2009. The title of the paper is “How sticky research drives service design”. It was also co-authored with Indri Tulusan of Spur, Julia Leihener, co-director with Andreas of the Creation Center in Berlin, and Geke van Dijk. The paper tells the story of how we used little movies throughout a design process for new concepts that enhance community interaction on mobile phones. The paper can be downloaded from our Publications section.
The full agenda of the conference (including presentations and workshop notes from Adaptive Path, live|work, UsCreates, Nokia Design, IDEO, and Engine) is still available from the conference website.