Geke van Dijk gave a keynote speech at the CHI.nl conference on 11 June in Leiden. The title was ‘Change: moving on the the next level’. The talk was an appeal to pioneers in the HCI field in The Netherlands to get more involved in Service Design.
Tag Archives: van Dijk
Open Innovation with a service design approach
November 26, 2008 – 4:04 pm
Paper on Open Innovation project for Elsevier. Written by Geke van Dijk, Bas Raijmakers, Michiel van der Heyden en Toke Barter. Presented at the international Service Design conference in Amsterdam (24-26 November 2008). (PDF, 544kb)
HCI informing Service Design, and visa versa
September 5, 2008 – 10:01 pm
Paper by Geke van Dijk. Presented at the workshop Service Design, during the conference HCI2008 in Liverpool (2-5 September 2008). (PDF, 336 kb)
Passionate for People
October 25, 2007 – 9:55 pm
by Geke van Dijk and Bas Raijmakers. Presented at the Design by Fire conference on 23 October 2007 in Utrecht, NL. (8.4 Mb, excluding video fragments)
Creative collaborations for innovative service design
September 25, 2007 – 9:07 pm
by Geke van Dijk. Published in ‘Uncommon Ground: Creative encounters across sectors and disciplines’, edited by Cathy Brickwood et al., BIS publishers, Amsterdam, 2007. (PDF, 5.6MB)
Pick and Mix: consumers moving between online and offline channels
June 25, 2007 – 9:06 pm
by Geke van Dijk. PhD thesis, completed in 2007, Computing Department, Open University, Milton Keynes, UK. (PDF, 5 MB)
Pick n Mix: Consumers combining electronic and conventional service channels
April 25, 2007 – 9:03 pm
by Geke van Dijk, Shailey Minocha and Angus Laing. Published in a special issue of the journal Interacting With Computers, Volume 19, Issue 1, Elsevier, 2006. (PDF, 540 KB)
Multichannel consumer behavior: online and offline travel preparations
June 25, 2006 – 9:02 pm
by Geke van Dijk, Shailey Minocha and Angus Laing. Presented at CHI2006 conference in Montreal, Canada. (PDF, 168 KB)
Channels, consumers and communication: Online and offline communication in service consumption
May 25, 2006 – 9:01 pm
by Geke van Dijk, Angus Laing and Shailey Minocha. Presented at the Academy of Marketing conference in London 2006. This paper was awarded the Direct and Database Marketing Track Prize by the Institute for Direct Marketing. (PDF, 140 KB)
Investigating users out of the box: exploring multi-channel consumer behaviour
April 25, 2006 – 8:55 pm
by Geke van Dijk. Presented at SIGCHI2006 conference in Amsterdam, The Netherlands. (PDF in Dutch, 3.6 MB)