The first Service Design Thinks event on 18 February was a great succes. The beautiful room, generously offered to us by the Waag Society, was packed with people from various backgrounds
Tag Archives: presentation
Guest lectures at Business Schools
February 17, 2010 – 11:15 am
Geke van Dijk has been invited to give guest lectures on customer insights for service innovation at two different Business Schools, Tias Nimbas in Tilburg (NL) and Cranfield (UK).
STBY presents at SDN conference 2009
September 29, 2009 – 12:02 am
Together with Andreas Sommerwerk (Deutsche Telekom AG) Bas presented the paper “How sticky research drives service design” at the second international Service Design Network conference in Madeira (October 2009).
Spatial planning beyond the city
September 28, 2009 – 10:30 pm
We were invited to present the work we did for Heartlands (Cornwall) at the annual conference on spatial planning (Ruimteconferentie 2009), organised by the Netherlands Environmental Assessment Agency (Planbureau voor de Leefomgeving) on 3 November.
Open Innovation with a service design approach
November 26, 2008 – 4:04 pm
Paper on Open Innovation project for Elsevier. Written by Geke van Dijk, Bas Raijmakers, Michiel van der Heyden en Toke Barter. Presented at the international Service Design conference in Amsterdam (24-26 November 2008). (PDF, 544kb)
HCI informing Service Design, and visa versa
September 5, 2008 – 10:01 pm
Paper by Geke van Dijk. Presented at the workshop Service Design, during the conference HCI2008 in Liverpool (2-5 September 2008). (PDF, 336 kb)
Smart Street presentation
June 25, 2008 – 9:58 pm
The presentation Bas did at the Design Research Society conference Undisciplined! (2008) on the above mentioned paper. (PDF, 4.2 Mb)
International Service Design Northumbria 2008
April 4, 2008 – 7:47 pm
Bas presented at the ISDN03 conference in Newcastle about design documentaries as a method to discover what matters to people. All presentations can be downloaded from the Northumbria University Design School website. Bas’s presentation can be downloaded here (PDF, 4,3Mb).
Passionate for People
October 25, 2007 – 9:55 pm
by Geke van Dijk and Bas Raijmakers. Presented at the Design by Fire conference on 23 October 2007 in Utrecht, NL. (8.4 Mb, excluding video fragments)
Channels, consumers and communication: Online and offline communication in service consumption
May 25, 2006 – 9:01 pm
by Geke van Dijk, Angus Laing and Shailey Minocha. Presented at the Academy of Marketing conference in London 2006. This paper was awarded the Direct and Database Marketing Track Prize by the Institute for Direct Marketing. (PDF, 140 KB)