by Geke van Dijk, Shailey Minocha and Angus Laing. Published in a special issue of the journal Interacting With Computers, Volume 19, Issue 1, Elsevier, 2006. (PDF, 540 KB)
Tag Archives: 2006
Pick n Mix: Consumers combining electronic and conventional service channels
April 25, 2007 – 9:03 pm
Design Documentaries: Inspiring Design Research Through Documentary Film
August 25, 2006 – 9:02 pm
by Bas Raijmakers, William W. Gaver and Jon Bishay. Presented at DIS2006 conference in State College, Pennsylvania. (PDF, 3.5 MB)
Multichannel consumer behavior: online and offline travel preparations
June 25, 2006 – 9:02 pm
by Geke van Dijk, Shailey Minocha and Angus Laing. Presented at CHI2006 conference in Montreal, Canada. (PDF, 168 KB)
Channels, consumers and communication: Online and offline communication in service consumption
May 25, 2006 – 9:01 pm
by Geke van Dijk, Angus Laing and Shailey Minocha. Presented at the Academy of Marketing conference in London 2006. This paper was awarded the Direct and Database Marketing Track Prize by the Institute for Direct Marketing. (PDF, 140 KB)
Investigating users out of the box: exploring multi-channel consumer behaviour
April 25, 2006 – 8:55 pm
by Geke van Dijk. Presented at SIGCHI2006 conference in Amsterdam, The Netherlands. (PDF in Dutch, 3.6 MB)