An Innovation Atelier for ZuidZorg
Health care organisation ZuidZorg has 50,000 clients in the Eindhoven surroundings and almost 4000 employees. They provide care to newly borns and young families,…
Geke
Interview on IT and Care in Dutch Financial Daily insert
27th march 2013 Het Financiële Dagblad (the Dutch financial daily) carried an insert with an interview with STBY creative director Bas Raijmakers. He explains some common problems with care at a distance (‘Zorg op Afstand’)
Power of PSS through laser-cut food
STBY is part of the Dutch national innovation programme for the creative industries called CRISP. The PSS 101 project in this programme focusses on how Prodcut Service…
Service Design & Multichannel Customer Journeys
At the latest UX Hong Kong conference in February 2012, Geke van Dijk presented a talk on ‘Service Design: Co-production at the moment of thruth‘ and…
Design Documentaries Workshop Presentation
At the UX Hong Kong conference 2012, Bas Raijmakers ran a workshop on design documentaries, working with 50 participants to explore some Golden Rules for using film…
Innovation Models
In January a new book on Models for Service Innovation was published in The Netherlands by Van Duuren Media. The editors are Frank Kwakman en Ruud Smeulders. The title…
Say yes to the mess!
Geke van Dijk wrote an article on Molblog (Dutch Marketing Magazine) on the benefits of design research for service innovation. ‘Say yes to the mess’…
Workshop Tour in Japan
2013 started off with an exciting series of workshops and presentations in Japan. STBY was invited to work with two universities in Tokyo and one of the largest national IT companies.
Keynote presentations at conferences
Over the past months STBY has been invited to give keynote presentations at various seminars and conferences. These talks are usually a mix of current reflections on our fast changing field of work and illustrations from projects we recently worked on. One of the questions we often get from event organisers when they invite us is to give their audience some pointers in getting their heads around the rather confusing terminology of Service Design, Service Innovation, Design Research, Design Thinking, User Experience Design and Product Service Systems.
Our new London office
STBY London recently moved to a new office! As many people who follow us on twitter will have noticed, it involved a lot of nostalgic reflection on the past 5 years of working at the Fruit & Wool Exchange, and also a fair amount of excitement about the spacious new studio in Unicorn House.
Innovation Models book
In January a new book on Models for Service Innovation will be published in The Netherlands by Van Duuren Media. The editors are Frank Kwakman en Ruud Smeulders. The tilte of the book is 'Groot Innovatie Modellen Boek', which literally translates to 'Big Book of Innovation Models'.
Service Design Work Out #1
On 10th October Service Design Network Netherlands launches a new format: Service Design Work Out. This is a session where up to 25 participants from the Service Design community get together to discuss their views on a case study from a specific sector. In this first session the focus is on Real Estate.