Developing the DIY Toolkit for Social Impact
Low Cost Smartphone Usage in Emerging Markets
Recently STBY completed a research project on the usages of the new generation of low cost smartphones. The study was based in India and we worked with our REACH partner…
The Future of Mobility
In the past few years, the Dutch province of Noord-Brabant put itself forward as a breeding ground for innovation. Now home to world-class businesses, knowledge…
Country Estates Finding New Business Models
Country Estates in The Netherlands often have a hard time surviving. Estate owners focus mainly in conserving the landscape and the traditional income it generates.…
Re-imagining customer journeys with Vodafone
Vodafone aims to provide their customers with the best possible service, to allow them to get the most out of life. In a very competitive and ever changing environment,…
Studying new behaviours across an ecosystem of devices
As a follow up on our previous work on mobile phone devices, we recently completed an intensive though extremely exciting project on new and changing behaviours …
Improving train platform info with NS and ProRail
STBY has recently completed a large scale live test with two major service improvements on the Dutch railway system. NS and Prorail (the main train operator and rail…
An Innovation Atelier for ZuidZorg
Health care organisation ZuidZorg has 50,000 clients in the Eindhoven surroundings and almost 4000 employees. They provide care to newly borns and young families,…
Power of PSS through laser-cut food
STBY is part of the Dutch national innovation programme for the creative industries called CRISP. The PSS 101 project in this programme focusses on how Prodcut Service…
Workshop Tour in Japan
Service improvements with local government staff
Following up on a previous study among entrepreneurs in Amsterdam about their experiences with the service offering from the local government, STBY conducted …