Millions of people in more than a hundred countries now use Ebay’s sites and apps every day. These visitors represent a myriad of different cultures. Knowing precisely…
What makes a home?
This is the question IKEA and its designers feel they must continually seek an answer to, if they are to succeed in their ambition “to create a better everyday life …
The way forward with smart mobility
Even for brief local journeys, for shopping or work purposes, people often combine walking, cycling or driving, and public transportation like urban rail, or the…
Customer Journeys for Government Communication
STBY was asked to share experiences of working with Customer Journeys at the Academy for Government Communication. This is an initiative organised by the Ministry of General Affairs, and open for all civil servants working on government communication.
Learning about service innovation with STBY
We help clients learn about service design and design research in different ways, depending on the needs and context of the learners. These range from senior-level…
Improving bicycle parking in public space
The city of Amsterdam is famous for her bicycle culture. The relatively small city is easy to cross and there are bicycle lanes all around. However, once arrived on…
From form to forest
RVO, the Netherlands Enterprise Agency (Rijksdienst voor Ondernemend Nederland) asked STBY to help improve their services for organisations that want to request…
Sharing research assets, fast and slow
Working with Google in a series of collaborations using design research to support the creation of new services, we’ve co-developed a valuable approach for how …
Innovative prototypes spark discussions between residents and local authorities
To help a local government department in the UK foster more public participation in its strategic planning processes, we ran a Public Future Lab in which we used innovative…
Implementation of dynamic boarding begins at Dutch railway stations
STBY was involved in the development and testing of new dynamic boarding technology that is creating a major service improvement to the Dutch railway system. Implementation…
Supporting healthcare innovation
Over the course of a year STBY has worked with Vilans, a knowledge centre for long-term care, to help them introduce Design Thinking to their organisation.
Helping trains stop safely and efficiently
ProRail, the company responsible for the Netherlands rail infrastructure, is looking for new ways to enable drivers to stop the train at exactly the right point …