{"id":8089,"date":"2016-06-27T15:57:27","date_gmt":"2016-06-27T13:57:27","guid":{"rendered":"https:\/\/www.stby.eu\/?p=8089"},"modified":"2022-07-22T17:50:30","modified_gmt":"2022-07-22T15:50:30","slug":"from-form-to-forest","status":"publish","type":"post","link":"https:\/\/www.stby.eu\/wp_15\/2016\/06\/27\/from-form-to-forest\/","title":{"rendered":"From form to forest"},"content":{"rendered":"

RVO, the Netherlands Enterprise Agency (Rijksdienst voor Ondernemend Nederland)\u00a0asked STBY to help improve their services for organisations that want to request dispensation for building in the natural environment.<\/span><\/p>\n

Due to changes in legislation the current application procedure no longer seems\u00a0suitable. In the near future, RVO will be assessing fewer, but more complex projects. At present, organisations must submit\u00a0their request via a strict procedure and rigid forms that do not allow for further explanation \u2018outside of the boxes\u2019. Often this leads to misunderstandings for both applicants and assessors. <\/span><\/p>\n

In three User Labs, STBY facilitated conversations with a total of 22 recent applicants. In three sessions we learned all about the hiccups and successes in the current procedure by making\u00a0visuals of their recent experiences. The stories of the participants were visualised in an aggregated customer journey of the most important issues in the current procedure, accompanied by more detailed stories in a report.<\/span><\/p>\n

\"Print\"<\/p>\n

Following up on the User Labs, the insights from the conversations were shared with employees of the department. Immersing themselves in the experiences of the applicants, they quickly came up with simple actions to smooth the process. These involved issues that can\u2019t be solved immediately, but can be communicated differently to enable organisations to comply with the procedure. <\/span><\/p>\n

The most important realisation for the participants was that in the end all stakeholders have\u00a0the same goal: to effectively protect the natural environment. Having this shared mission top of mind allowed participants to move away from details that are not working in the current procedure, and come up with further-reaching improvements that will benefit both parties. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

RVO, the Netherlands Enterprise Agency (Rijksdienst voor Ondernemend Nederland)\u00a0asked STBY to help improve their services for organisations that want to request dispensation for building in the natural environment. Due to changes in legislation the current application procedure no longer seems\u00a0suitable. In the near future, RVO will be assessing fewer, but more complex projects. At present, … Continue reading From form to forest<\/span><\/a><\/p>\n","protected":false},"author":9,"featured_media":8090,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[6,1],"tags":[],"client-domain":[],"service-context":[],"methods-used":[],"yoast_head":"\nFrom form to forest - ..STBY...<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stby.eu\/wp_15\/2016\/06\/27\/from-form-to-forest\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"From form to forest - ..STBY...\" \/>\n<meta property=\"og:description\" content=\"RVO, the Netherlands Enterprise Agency (Rijksdienst voor Ondernemend Nederland)\u00a0asked STBY to help improve their services for organisations that want to request dispensation for building in the natural environment. 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