{"id":3660,"date":"2012-02-18T12:02:40","date_gmt":"2012-02-18T11:02:40","guid":{"rendered":"https:\/\/www.stby.eu\/?p=3660"},"modified":"2012-03-03T22:26:56","modified_gmt":"2012-03-03T21:26:56","slug":"service-design-at-uxhk","status":"publish","type":"post","link":"https:\/\/www.stby.eu\/wp_15\/2012\/02\/18\/service-design-at-uxhk\/","title":{"rendered":"Service Design at UXHK"},"content":{"rendered":"<p>Geke&#8217;s talk at UX Hong Kong was on &#8216;Service Design: Co-production at the moment of thruth&#8217;, and the subsequent workshop was on &#8216;Multi-channel Customer Journeys: Connecting the touch points&#8217;. Also here the group of 80 participants were very engaged. In the course of 4 hours they worked on a series of exercises that helped them to map and analyse a series of customer journeys to come up with a visualisation that explained their insights and advises to innovate the service experience.<\/p>\n<p>Below some pictures to give an impression of the workshop. On the Publications page of this website you can find a selection of the slides for the talk and the workshop available for download (we have removed some of the examples from client projects as they are not free for distribution).<\/p>\n<p><a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/03\/SDintro.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-thumbnail wp-image-3663\" title=\"SDintro\" src=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/03\/SDintro-350x233.jpg\" alt=\"\" width=\"350\" height=\"233\" \/><\/a><a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/03\/CJ1.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignright size-thumbnail wp-image-3664\" title=\"CJ1\" src=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/03\/CJ1-350x233.jpg\" alt=\"\" width=\"350\" height=\"233\" \/><\/a><a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/03\/CJ2.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-thumbnail wp-image-3665\" title=\"CJ2\" src=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/03\/CJ2-350x233.jpg\" alt=\"\" width=\"350\" height=\"233\" \/><\/a><a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/03\/CJ3.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignright size-thumbnail wp-image-3666\" title=\"CJ3\" src=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/03\/CJ3-350x233.jpg\" alt=\"\" width=\"350\" height=\"233\" \/><\/a><a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/03\/CJ4.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-thumbnail wp-image-3667\" title=\"CJ4\" src=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/03\/CJ4-350x233.jpg\" alt=\"\" width=\"350\" height=\"233\" \/><\/a><a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/03\/groupwork1.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignright size-thumbnail wp-image-3668\" title=\"groupwork1\" src=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/03\/groupwork1-350x233.jpg\" alt=\"\" width=\"350\" height=\"233\" \/><\/a><a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/groupwork2.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-thumbnail wp-image-3670\" title=\"groupwork2\" src=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/groupwork2-350x233.jpg\" alt=\"\" width=\"350\" height=\"233\" \/><\/a><a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/viz2.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignright size-thumbnail wp-image-3671\" title=\"viz2\" src=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/viz2-350x233.jpg\" alt=\"\" width=\"350\" height=\"233\" \/><\/a><a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group1pres.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-thumbnail wp-image-3674\" title=\"group1pres\" src=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group1pres-350x233.jpg\" alt=\"\" width=\"350\" height=\"233\" \/><\/a><a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group1.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignright size-thumbnail wp-image-3675\" title=\"group1\" src=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group1-350x233.jpg\" alt=\"\" width=\"350\" height=\"233\" \/><\/a><a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group2pres.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-thumbnail wp-image-3676\" title=\"group2pres\" src=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group2pres-350x233.jpg\" alt=\"\" width=\"350\" height=\"233\" \/><\/a><a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group21.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignright size-thumbnail wp-image-3679\" title=\"group2\" src=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group21-350x233.jpg\" alt=\"\" width=\"350\" height=\"233\" \/><\/a><a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group3pres1.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-thumbnail wp-image-3680\" title=\"group3pres\" src=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group3pres1-350x233.jpg\" alt=\"\" width=\"350\" height=\"233\" \/><\/a><a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group3.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignright size-thumbnail wp-image-3681\" title=\"group3\" src=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group3-350x233.jpg\" alt=\"\" width=\"350\" height=\"233\" \/><\/a><a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group4pres.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-thumbnail wp-image-3682\" title=\"group4pres\" src=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group4pres-350x233.jpg\" alt=\"\" width=\"350\" height=\"233\" \/><\/a><a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group4.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignright size-thumbnail wp-image-3683\" title=\"group4\" src=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group4-350x233.jpg\" alt=\"\" width=\"350\" height=\"233\" \/><\/a><a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group5pres.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-thumbnail wp-image-3684\" title=\"group5pres\" src=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group5pres-350x233.jpg\" alt=\"\" width=\"350\" height=\"233\" \/><\/a><a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group5.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignright size-thumbnail wp-image-3685\" title=\"group5\" src=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group5-350x233.jpg\" alt=\"\" width=\"350\" height=\"233\" \/><\/a><a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group6pres.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-thumbnail wp-image-3687\" title=\"group6pres\" src=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group6pres-350x233.jpg\" alt=\"\" width=\"350\" height=\"233\" \/><\/a><a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group6.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignright size-thumbnail wp-image-3688\" title=\"group6\" src=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group6-350x233.jpg\" alt=\"\" width=\"350\" height=\"233\" \/><\/a><a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group7pres.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-thumbnail wp-image-3689\" title=\"group7pres\" src=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group7pres-350x233.jpg\" alt=\"\" width=\"350\" height=\"233\" \/><\/a><a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group7.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignright size-thumbnail wp-image-3690\" title=\"group7\" src=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/group7-350x233.jpg\" alt=\"\" width=\"350\" height=\"233\" \/><\/a><a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/dan1.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-thumbnail wp-image-3691\" title=\"dan1\" src=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/dan1-350x233.jpg\" alt=\"\" width=\"350\" height=\"233\" \/><\/a><a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/winningteam.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignright size-thumbnail wp-image-3692\" title=\"winningteam\" src=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/winningteam-350x233.jpg\" alt=\"\" width=\"350\" height=\"233\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Geke&#8217;s talk at UX Hong Kong was on &#8216;Service Design: Co-production at the moment of thruth&#8217;, and the subsequent workshop was on &#8216;Multi-channel Customer Journeys: Connecting the touch points&#8217;.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[5],"tags":[],"client-domain":[],"service-context":[],"methods-used":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service Design at UXHK - ..STBY...<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stby.eu\/wp_15\/2012\/02\/18\/service-design-at-uxhk\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Design at UXHK - ..STBY...\" \/>\n<meta property=\"og:description\" content=\"Geke&#039;s talk at UX Hong Kong was on &#039;Service Design: Co-production at the moment of thruth&#039;, and the subsequent workshop was on &#039;Multi-channel Customer Journeys: Connecting the touch points&#039;.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.stby.eu\/wp_15\/2012\/02\/18\/service-design-at-uxhk\/\" \/>\n<meta property=\"og:site_name\" content=\"..STBY...\" \/>\n<meta property=\"article:published_time\" content=\"2012-02-18T11:02:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2012-03-03T21:26:56+00:00\" \/>\n<meta property=\"og:image\" 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