{"id":3621,"date":"2013-03-05T12:41:29","date_gmt":"2013-03-05T11:41:29","guid":{"rendered":"https:\/\/www.stby.eu\/?p=3621"},"modified":"2015-08-06T11:04:58","modified_gmt":"2015-08-06T09:04:58","slug":"service-design-multichannel-customer-journeys","status":"publish","type":"post","link":"https:\/\/www.stby.eu\/wp_15\/2013\/03\/05\/service-design-multichannel-customer-journeys\/","title":{"rendered":"Service Design &#038; Multichannel Customer Journeys"},"content":{"rendered":"<p>At the latest <a href=\"http:\/\/www.uxhongkong.com\/index.asp\" target=\"_blank\">UX Hong Kong conference<\/a> in February 2012, Geke van Dijk presented a talk on &#8216;<a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/UXHK_GvDijk_presentation_shared.pdf\">Service Design: Co-production at the moment of thruth<\/a>&#8216; and a workshop on &#8216;<a href=\"https:\/\/www.stby.eu\/wp_15\/wp-content\/uploads\/2012\/02\/UXHK_GvDijk_workshop_shared.pdf\">Multichannel Customer Journeys: Connecting the touch points<\/a>&#8216;. A selection of the slides can be downloaded here. If you were there: send us your feedback. We are always happy to hear!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At the latest UX Hong Kong conference in February 2012, Geke van Dijk presented a talk on &#8216;Service Design: Co-production at the moment of thruth&#8216; and a workshop on &#8216;Multichannel Customer Journeys: Connecting the touch points&#8216;. A selection of the slides can be downloaded here. If you were there: send us your feedback. We are &hellip; <a href=\"https:\/\/www.stby.eu\/wp_15\/2013\/03\/05\/service-design-multichannel-customer-journeys\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Service Design &#038; Multichannel Customer Journeys<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[7],"tags":[30,42,75,87,102,104],"client-domain":[],"service-context":[],"methods-used":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service Design &amp; Multichannel Customer Journeys - ..STBY...<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stby.eu\/wp_15\/2013\/03\/05\/service-design-multichannel-customer-journeys\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Design &amp; Multichannel Customer Journeys - ..STBY...\" \/>\n<meta property=\"og:description\" content=\"At the latest UX Hong Kong conference in February 2012, Geke van Dijk presented a talk on &#8216;Service Design: Co-production at the moment of thruth&#8216; and a workshop on &#8216;Multichannel Customer Journeys: Connecting the touch points&#8216;. 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