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</html><thumbnail_url>https://www.stby.eu/wp_15/wp-content/uploads/2017/07/IMG-5208.jpg</thumbnail_url><thumbnail_width>5184</thumbnail_width><thumbnail_height>3456</thumbnail_height><description>Organisations are increasingly developing services for groups of users, such as teams, families, communities, and organisations. Think Spotify, 1Password, Slack etc. How do you research users when they are part of an interconnected collective? Many design research methods are tailored to understanding the single, isolated user and their single, isolated journey. But what happens when we need to understand interactions between users at multiple levels of interaction &#x2014; individual, bilateral, and collective?</description></oembed>
