Sorry… (touchpoint of the month – Jan)

This dutch bus says: "SORRY, NO SERVICE." It struck me because for decades it always said simply and bluntly: "GEEN DIENST". What would have made the bus service in Rotterdam change...

Welcome to Southampton station! (touchpoint of the month – Mar)

When I entered Southampton station one early Friday evening in March, this is the first thing I saw. The engineering work posters were positioned like a line of soldiers, preventing me to enter any train I had set my mind on. Great touchpoint, very hard to miss!