Paper: Learning and practicing in service design
At the ServDes2018 in Milan, the global academic Service Design conference, Bas Raijmakers was invited to be Chair of the Learning & Practicing track, with …
At the ServDes2018 in Milan, the global academic Service Design conference, Bas Raijmakers was invited to be Chair of the Learning & Practicing track, with …
Every year STBY attent the Service Design Global Conference with great interest. At this annually organised conference, lots of new service design insights, projects…
For the third year in a row STBY partners with Amsterdam Business School in delivering its Professional Post-Graduate Course for Design Driven Business Innovation.…
It’s important to prepare client-observers who have no previous experience with these kinds of interviews, to let them know what to expect, and to avoid pitfalls that can diminish the quality of the research process and results. Here are some guidelines researchers can share and discuss beforehand in order to ensure the process is equally fruitful for researcher and observer.
While working on a series of projects aimed at improving the experience of pedestrians and bicyclists, I was reading Andy Clark’s book Surfing Uncertainty:…
Over the past years we have increasingly been asked to support client organisations with their internal capacity building for service innovation. Our vast experience…
Over the past year STBY has conducted several design research projects for the city of Amsterdam, supporting them with innovation projects around the use of public space.
STBY was asked to carry out service design research to support an initiative aimed at creating a more future-oriented, open and innovative working culture at the The National Institute for Sound and Vision.
STBY is running a 2 hour workshop as part of the Service Design Fringe Festival next week at our studio in Shoreditch. Here we’ll explore visual methods for design …
As one of the active core members of the Service Design Network Netherlands, STBY is co-organing and hosting the next Service Design Work Out session on Monday 26 …
We’re delighted to be nominated for the SDN Service Design Award 2015 with our Dynamic Travel Information on Train Platforms, which we developed with EdenSpiekermann,…
The Dutch Government started a programme to make better use of the existing road infrastructure. Just adding more asphalt is not the best solution to solve accessibility…