Service design for utilities

In close collaboration with the Design Council we worked on a service design scoping study for a water company. Our task in this multi-stranded project was to generate consumer insights that could lead to the identification of strategic opportunities for improved and innovative services.

Students’ perspective on new university portal

Thoughout the development of the new university portal there are many aspects that benefit from empathic conversations with students. The University of Amsterdam asked STBY to facilitate these conversations.

Future usage of mobile internet services

Together with designers of T-Mobile who are working on the development of future mobile internet services, we organised an intensive day of concept testing with a mixed group of participants. For the occassion our London office was transformed in a 'user lab'.

Creative methods for community involvement

Our contribution to the Heartlands project inspired a group of community regeneration officers of Kerrier District Council to invite us to share our knowledge and experience on ways to involve local communities in regeneration projects.

Global Design Research Network

As many clients have asked us for research that covers local situations in many different countries, we thought that it would be good to formalize our network of design…

Smart Street Paper

Paper on experimental design research methods in a street in London, published by the Design Research Society and presented at their annual conference in 2008: …

Shopping pleasure at Bol.com

by Bas Raijmakers.¬†Published in Usability – Nutzerfreundliches Web-Design by Markus Beier and Vittoria von Gizicky (eds.), Springer-Verlag Berlin …