An Innovation Atelier for ZuidZorg

Health care organisation ZuidZorg has 50,000 clients in the Eindhoven surroundings and almost 4000 employees. They provide care to newly borns and young families,…

Eldery lives at home with PuntExtra

How can service design bring people together? One frustration some people experience when trying to improve a service is the amount of different organisations …

How to achieve and maintain a healthy lifestyle?

This was a question we addressed in one of our recent projects for a large international consumer brand. What do people consider to be a healthy lifestyle? Are they happy with their current ways of maintaining their lifestyles? What would they like to alter? Would they welcome any support with this?

Helping Novo Nordisk design for diabetes

STBY have recently completed a project with the Danish pharmaceutical company Novo Nordisk. We were asked to put a human face to four different types of patients …

Remote services for older people

For a consortium of public sector organisations in The Netherlands STBY is working on a user-driven innovation proces aiming to develop new remote services that support older people to live independently at home. Moving to a retirement home is not something most older people are looking forward to. Luckily nowadays, it is possible to get a lot of care and support at home. Remote services have a potential to offer people a maximum of flexibility and independence. In every stage of this project people from the target group, older people and their carers, have been involved in order make sure the team works with their perspective firmly in mind.

Services to support complex decision making

In collaboration with Broca & Wernicke, STBY investigated the complex decision making processes within hospitals on the application of surgical treatments. We interviewed people throughout the organisation, from surgeons to medical support staff and financial and operational managers. We found that people's rationale for the availability and application of specific treatments can differ considerably, depending on the agenda and responsibilities that come with their position. Where medical effectivity and patient comfort is the ultimate driving force for some, costs and operational efficiency can be just as important for others.

Creating design briefs on patient dignity

The Design Council and the Department of Health in the UK have recently initiated a national design challenge 'Designing for Patient Dignity'. STBY was asked to contribute to the exploratory research that defined the design briefs in the call for proposals.

Support services for independent living

For a consortium of organisations in The Netherlands (primary health care, housing associations and local government) STBY and Waag Society conducted a study to identify the needs among older people for new services supporting independent living at home.

Design documentaries with heart patients

For Philips Medical Systems in Seatle, STBY produced three design documentaries that portray the daily lives of heart patients in London. These documentaries were made to complement the paper-based personas of heart patients in San Diego, as developed by Philips.