The practitioners’ handbook: This is Service Design Doing, applies service /…
Publications
..journal papers, bookchapters, conference presentations, press releases…
75 articles
DIY Toolkit
Initiated by Nesta and made possible by The Rockefeller Foundation, STBY and /…
Service Design in Practice
STBY is proud contributor to the book ‘Service Design: Insights from nine /…
Design Transitions
A new book that features our work was recently launched: ‘Design /…
This is Service Design Thinking
STBY was asked to edit the tools section of this first comprehensive book on the /…
Innovation Models
In January a new book on Models for Service Innovation was published in The /…
Routledge Companion to Design Research
STBY was invited to contribute a chapter to the book 'Routledge Companion to /…
Orchestration
Bas Raijmakers co-authored an article about ‘Orchestration’ in the /…
Embracing Complexity
Marie de Vos co-authored an article about ‘Embracing Complexity’ in /…
Designing Relationships
‘Designing Relationships’ in the latest issue of CRISP was /…
Paper: Transformative Learning as Impact in Social Innovation
Measurable impact is an often expected and required outcome of innovation /…
Paper: Learning and practicing in service design
At the ServDes2018 in Milan, the global academic Service Design conference, Bas /…