The Future of Retail
What makes for an enjoyable and unique shopping experience?
As more consumers expect retail experiences that somehow go ‘beyond buying’ to offer a unique, personalised,…
Geke
Spring House – our new home at the waterfront
On the 1st of September STBY is moving to Spring House, overlooking the newly regenerated IJ waterfront in Amsterdam, just behind the Central Station. Spring House…
Changing car drivers’ behaviour
The Dutch Government started a programme to make better use of the existing road infrastructure. Just adding more asphalt is not the best solution to solve accessibility…
Importance and complexity of evidence on impact
An interesting article on the Nesta blog by Patrick Taylor this week got me thinking about measuring the impact of service design projects. This is a subject that …
Now that’s what we would call a leading question
Reading the news on the London tube strikes in The Guardian today, I burst out laughing about an update on an online survey that apparently got a 90% response in favour…
Orchestration
Bas Raijmakers co-authored an article about ‘Orchestration’ in the latest issue of CRISP magazine. “So many, you can’t get around …
In-house Service Design training
As more and more organisations are discovering the merits of service design and design thinking, and they embark on a process of realigning their service offering…
Embracing Complexity
Marie de Vos co-authored an article about ‘Embracing Complexity’ in CRISP magazine #5: “Product Service System development is hard, but pretending…
Routledge Companion to Design Research
STBY was invited to contribute a chapter to the book 'Routledge Companion to Design Research', edited by Professor Paul Rodgers and Dr. Joyce Yee for Routledge, Taylor and Francis.....
Designing Relationships
‘Designing Relationships’ in the latest issue of CRISP was co-authored by Geke van Dijk: “As we move from mass-produced, one-size fits all …
Creating more value by taking the time to engage
Recently I co-organised the Masterclass “Effective Implementation of Innovative Product Service Systems”. The masterclass was dedicated to share and discuss…
Minimal Viable Research
A thought spurred on by the CRISP Shakes It Off conference in Rotterdam (June 2015): For a while we have been munching on how to best describe our design research in …