Embracing Complexity

Marie de Vos co-authored an article about ‘Embracing Complexity’ in CRISP magazine #5: “Product Service System development is hard, but pretending complexity disappears when you ignore it solves nothing. PSS design teaches designers to embrace complexity and discover the rich insights that lead to excellent PSSs.” Issues with complexity are not limited to technology, but have to do with social reactions and behaviours brought about by a particular system. The pdf of ‘Embracing Complexity’ is available here, and the complete CRISP magazine #5 is available here.