In-house Service Design training

As more and more organisations are discovering the merits of service design and design thinking, and they embark on a process of realigning their service offering and internal procdures, they have a need for specialised staff training. STBY has worked with a several companies on in-house training events that varied from a half day seminar to a series of themed workshops. Recently we completed a bespoke 5 week in-house service design course with managers from Capgemini.

In the training sessions we discuss general principles of service design and design thinking as well as the methods and tools used in practice. We illustrate these with examples from case studies and give the participants assignments to practice with using the tools themselves. We always customise the programme to the domain of the client and the specific groups of participants in the session.

Over the past years we have also given such bespoke in-house training sessions for VanMorgen, ZuidZorg, Belastingdienst, NTT Data, Microsoft and Xynteo.

As the editors of the tools section in the bestselling book This is Service Design Thinking, we have an excellent overview of methods and techniques to use in every stage of the service disign process. We have a large repository of materials to do hands on exercises with, so the participants can experience for themselves how to apply the theory to projects they are currently working on.

Co-creating neighbourhood participation

How to step up from the occasional neighborhood consultation to more ongoing neighborhood participation as part of a public space design project? This was the challenge…

Towards better digital inclusion

Approximately 2,5 million people in the Netherlands still experience difficulties while using digital devices such as computers, smartphones or tablets (Stichting…

Learning by doing

The best way to learn a new skill or a new way of working is to actually do it. This does not mean however that you have to start from scratch and figure everything out by…

Exploring Remote Teamwork

Over the past decade, as more digital tools have become available for remote collaboration, and more organisations have embraced flexible working, teamworkers…

Global online learning

The Reach Network of professionals in design and innovation has brought its seasoned practitioners from around the world together to create 5 masterclasses on

Exploring listening experiences

Stations, the new app introduced by Spotify in the US, offers a radio-like listening experience for users who don’t tend to curate their own playlists and listen …

Speculative design with MSF

In collaboration with our Indian REACH partner Quicksand, we helped Medecins Sans Frontieres (MSF) to rethink their role as a global organisation within the future…

Collaborative R&D Labs

What Design Can Do and STBY have recently tried out a new format for bringing professionals together to develop their thinking and practices around complex societal…

Supporting the energy transition

As part of a large scale national program to transition the use of energy in the Netherlands from natural gas to electricity, the Dutch government is eager to learn…