Service Design Workout 6

The latest edition of the Service Design Work Out in Utrecht addressed the theme of  ’Health Care’, or more specifically: ‘what can service design do to help improving care services in hospitals?’.

Jiska de Wit from Utrecht Medical Centre provided an excellent kick off with an overview of current issues the sector is facing. And then, as ususal, we embarked in 3 quick rounds of discussions and brainstorming around 3 specific questions:

1. How to design health care services for consumers who want to be more and more in control?

2. How can hospitals keep improving their services despite the strong pressure on bringing costs down?

3. How can Service Design gain traction in a care world where technological solutions, efficiency and measurable results are traditionally favoured?

Judging on the high spirits of everyone who participated, we definitely touched an area that people are passionate about and really want to contribute to. It was also clear however, that in order to achieve lasting effects in this sector it is necessary to seriously engage with some aspects that are not naturally within the comfort zone of service designers, such as (cost) efficiency and accountability.

STBY regularly organises Service Design Work Out sessions together with 31Volts and Think+Do. We are all active members of the Service Design Network Netherlands. The Work Outs are open for everyone to join, and typically attract a mix of service designers with all sorts of backgrounds and other professionals who are specifically interested in the topic. The sessions aim to explore what contribution service design can make to sectors we could consider ’unusual suspects’ for service design. Sectors where our work may be needed but is not yet fully known or accepted.

Service Design Workout 6

 

How to not become (too) cynical

As design researchers at STBY we are dealing with lots of complex issues and data. We are diving into root causes, problem areas and, luckily, also…

Where do you live on Dollar Street?

Are you bamboozled by the daily pandemic statistics of your country? Or have you even tuned out? These numbers are designed to be super clear, and…

Beyond Human Centred Design

COVID19 has given the world the time to rest, and the opportunity for us to rethink the way we live. It has also revealed how inseparable we are with…

Let’s Talk Maps and Mapping

Interested in mapping services, ecosystems, stakeholders and beyond? Join us as we explore how other disciplines approach mapping and what we can take away as design researchers and service designers.

The Subspecies of Design Researcher

As a design research agency, STBY has worked with design researchers of many shapes and sizes. While the role of ‘design researcher’ becomes more common and recognised as a formal position in many different types of organisations, it’s worth reflecting on how we all work and the unique skills and attitudes needed in different settings.

GOOD is coming to London again!

As the founder and partner of REACH network, STBY is happy to announce that following on the success of previous related events around the world,…