On 2 November Geke van Dijk will be co-presenting with Walter Bakker from DUO at the annual Service Innovation conference in Almere (The Netherlands). Based on two case studies for DUO/IB-Groep, they will discuss how a service design approach informed the innovation process for multi-channel financial and information services to students and their parents. This presentation is part of a session dedicated to the role of customer experiences in the overall service innovation process.
This week the No Place for Sex Trafficking website launches in the Netherlands. This is the result of the What Design Can Do (WDCD) No Minor Thing …
As a design research agency, STBY has worked with design researchers of many shapes and sizes. While the role of ‘design researcher’ becomes more common and recognised as a formal position in many different types of organisations, it’s worth reflecting on how we all work and the unique skills and attitudes needed in different settings.
Gone are the days of lugging around clunky recorders, hefty cameras and brick-like hard drives to interviews and observation sites. The design researchers of today need only bring along a smartphone hooked up to a few complementary gadgets and software to capture and save quality audio, video and images.