Sorry… (touchpoint of the month – Jan)

Regularly we bump into odd, funny, curious, lovely, puzzling, or comforting touchpoints. We share the best of each month with you from now on. First is Rotterdam bus transport.


Is Rotterdam bus transport into service design?

This dutch bus says: “SORRY, NO SERVICE.” It struck me because for decades it always said simply and bluntly: “GEEN DIENST”. What would have made the bus service in Rotterdam change their message and suddenly become as polite as the British have been for ages? Tempting to think it is service design, but sorry, I don’t know really.

How to not become (too) cynical

As design researchers at STBY we are dealing with lots of complex issues and data. We are diving into root causes, problem areas and, luckily, also…

Where do you live on Dollar Street?

Are you bamboozled by the daily pandemic statistics of your country? Or have you even tuned out? These numbers are designed to be super clear, and…

Beyond Human Centred Design

COVID19 has given the world the time to rest, and the opportunity for us to rethink the way we live. It has also revealed how inseparable we are with…

Let’s Talk Maps and Mapping

Interested in mapping services, ecosystems, stakeholders and beyond? Join us as we explore how other disciplines approach mapping and what we can take away as design researchers and service designers.

The Subspecies of Design Researcher

As a design research agency, STBY has worked with design researchers of many shapes and sizes. While the role of ‘design researcher’ becomes more common and recognised as a formal position in many different types of organisations, it’s worth reflecting on how we all work and the unique skills and attitudes needed in different settings.

GOOD is coming to London again!

As the founder and partner of REACH network, STBY is happy to announce that following on the success of previous related events around the world,…