Lauren Tan: insights into design and its contributions to public life

Lauren is a PhD candidate at Northumbria University’s design school. DOTT07 (a series of service design projects in England’s North East in 2006 and 2007 directed by John Thackara and funded by the Design Council) is her case-study.

Her biggest finding so far is that service design should focus on creating communities of practice instead of communities of purpose. Project clients of DOTT (service providers) learned that end users should be doers, not users; their services should bring changes into human beings. They also found it refreshing that service design gave them permission to do things differently, ad to engage people in different ways. It also helped them to deeply understand situations relating to their service, without needing a lot. Finally it facilitated collaboration in their organisations and with others.

Challenges they encountered were for instance the need to understand the policy issues related to their services better. Lauren concludes from all this that the innovation is in the process of service design much more so than in the outcomes. For her, design in public life doesn’t stop when the design work has been done.

How to not become (too) cynical

As design researchers at STBY we are dealing with lots of complex issues and data. We are diving into root causes, problem areas and, luckily, also…

Where do you live on Dollar Street?

Are you bamboozled by the daily pandemic statistics of your country? Or have you even tuned out? These numbers are designed to be super clear, and…

Beyond Human Centred Design

COVID19 has given the world the time to rest, and the opportunity for us to rethink the way we live. It has also revealed how inseparable we are with…

Let’s Talk Maps and Mapping

Interested in mapping services, ecosystems, stakeholders and beyond? Join us as we explore how other disciplines approach mapping and what we can take away as design researchers and service designers.

The Subspecies of Design Researcher

As a design research agency, STBY has worked with design researchers of many shapes and sizes. While the role of ‘design researcher’ becomes more common and recognised as a formal position in many different types of organisations, it’s worth reflecting on how we all work and the unique skills and attitudes needed in different settings.