FORUM

For the Dutch Institute for Multicultural Development FORUM, a highly acclaimed knowledge base on diversity, we have completed a two-step research project informing the evaluation and innovation of their service delivery. We interviewed a wide sample of their targetmarket across The Netherlands (policy makers for governments, schools and welfare organisations) about their current relationship with FORUM and potential improvements to the service design. We also completed an expert validation of their online services to advise on the strengths, weaknesses and opportunities for improvement. Based on the integrated report and two strategic workshops FORUM has developed a fresh perspective on how to deliver a portfolio of intergrated multi-channel services. (NL, 2008)

Exploring Remote Teamwork

Over the past decade, as more digital tools have become available for remote collaboration, and more organisations have embraced flexible working, teamworkers…

Exploring listening experiences

Stations, the new app introduced by Spotify in the US, offers a radio-like listening experience for users who don’t tend to curate their own playlists and listen …

Speculative design with MSF

In collaboration with our Indian REACH partner Quicksand, we helped Medecins Sans Frontieres (MSF) to rethink their role as a global organisation within the future…

Collaborative R&D Labs

What Design Can Do and STBY have recently tried out a new format for bringing professionals together to develop their thinking and practices around complex societal…

Supporting the energy transition

As part of a large scale national program to transition the use of energy in the Netherlands from natural gas to electricity, the Dutch government is eager to learn…

Exhibiting Chiefs of Waste at DDW 2019

The installation Chiefs of Waste, by Shay Raviv and Dorota Gazy from STBY, presents a global investigation delving into the ever-changing worlds of waste pickers…