STBY » van Dijk

Keynote presentation at CHI.nl

Geke — Fri, 12 Jun 2009 18:15:11 +0000

Geke van Dijk gave a keynote speech at the CHI.nl conference on 11 June in Leiden. The title was ‘Change: moving on the the next level’. The talk was an appeal to pioneers in the HCI field in The Netherlands to get more involved in Service Design.

The slides used for the presentation are available on this website. See ‘Publications’ STBY.

The presentation has been recorded on video and can be viewed on Vimeo, together with a short interview by Onno Kubbe.

This is the abstract, as published on the keynote page at conference website:

The HCI community has always been quite successful in adapting to the constantly changing technological opportunities, human needs and trends in society. By discussing our work amongst colleagues we have incrementally improved our methods and techniques, but apart from that it is important to respond adequately to changing practices and thinking in other fields. At the moment there seems to be a big opportunity and urgency for HCI experts to contribute to the development of the relatively new field of service design. We should not let that opportunity go to waste. This talk is an appeal to the pioneers in the community to get involved in this new area. A lot of the thinking and practices of HCI naturally fit in, and may even lead the way for some of the other disciplines involved.

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Open Innovation with a service design approach

Geke — Wed, 26 Nov 2008 15:04:15 +0000

Paper on Open Innovation project for Elsevier. Written by Geke van Dijk, Bas Raijmakers, Michiel van der Heyden en Toke Barter. Presented at the international Service Design conference in Amsterdam (24-26 November 2008). (PDF, 544kb) Design Research for Service Innovation Our creative research projects connect service providers with the lives... STBY magazine – Service Innovation [...]

Design Research for Service Innovation Our creative research projects connect service providers with the lives...
STBY magazine – Service Innovation Inspired by People Motivated by the limited amount of literature on design research...

HCI informing Service Design, and visa versa

STBY — Fri, 05 Sep 2008 21:01:00 +0000

Paper by Geke van Dijk. Presented at the workshop Service Design, during the conference HCI2008 in Liverpool (2-5 September 2008). (PDF, 336 kb)

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Passionate for People

STBY — Thu, 25 Oct 2007 20:55:29 +0000

by Geke van Dijk and Bas Raijmakers. Presented at the Design by Fire conference on 23 October 2007 in Utrecht, NL. (8.4 Mb, excluding video fragments) STBY magazine – Service Innovation Inspired by People Motivated by the limited amount of literature on design research...

STBY magazine – Service Innovation Inspired by People Motivated by the limited amount of literature on design research...

Creative collaborations for innovative service design

STBY — Tue, 25 Sep 2007 20:07:50 +0000

by Geke van Dijk. Published in ‘Uncommon Ground: Creative encounters across sectors and disciplines’, edited by Cathy Brickwood et al., BIS publishers, Amsterdam, 2007. (PDF, 5.6MB) STBY magazine – Service Innovation Inspired by People Motivated by the limited amount of literature on design research...

STBY magazine – Service Innovation Inspired by People Motivated by the limited amount of literature on design research...

Pick and Mix: consumers moving between online and offline channels

STBY — Mon, 25 Jun 2007 20:06:13 +0000

by Geke van Dijk. PhD thesis, completed in 2007, Computing Department, Open University, Milton Keynes, UK. (PDF, 5 MB)

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Pick n Mix: Consumers combining electronic and conventional service channels

STBY — Wed, 25 Apr 2007 20:03:42 +0000

by Geke van Dijk, Shailey Minocha and Angus Laing. Published in a special issue of the journal Interacting With Computers, Volume 19, Issue 1, Elsevier, 2006. (PDF, 540 KB) STBY magazine – Service Innovation Inspired by People Motivated by the limited amount of literature on design research...

STBY magazine – Service Innovation Inspired by People Motivated by the limited amount of literature on design research...

Multichannel consumer behavior: online and offline travel preparations

STBY — Sun, 25 Jun 2006 20:02:02 +0000

by Geke van Dijk, Shailey Minocha and Angus Laing. Presented at CHI2006 conference in Montreal, Canada. (PDF, 168 KB)

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Channels, consumers and communication: Online and offline communication in service consumption

STBY — Thu, 25 May 2006 20:01:22 +0000

by Geke van Dijk, Angus Laing and Shailey Minocha. Presented at the Academy of Marketing conference in London 2006. This paper was awarded the Direct and Database Marketing Track Prize by the Institute for Direct Marketing. (PDF, 140 KB)

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Investigating users out of the box: exploring multi-channel consumer behaviour

STBY — Tue, 25 Apr 2006 19:55:13 +0000

by Geke van Dijk.¬†Presented at SIGCHI2006 conference in Amsterdam, The Netherlands.¬†(PDF in Dutch, 3.6 MB)

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