STBY » 2009

How sticky research drives Service Design

Bas Raijmakers — Wed, 28 Oct 2009 23:03:24 +0000

At the 2009 Service Design Network conference in Madeira, Bas presented a paper with Andreas Sommerwerk of Deutsche Telekom AG. The title is “How sticky research drives service design,” and the paper was also written by Indri Tulusan of Spur and Julia Leihener, co-director with Andreas of the Creation Center in Berlin. The paper tells the story of how we used little movies throughout a design process for new concepts that enhance community interaction on mobile phones. (PDF, 3.6 Mb)

STBY presents at SDN conference 2009 Together with Andreas Sommerwerk (Deutsche Telekom AG) Bas presented the...
Adopting rigor in Service Design research Bas co-authored the paper "Thinking and Doing Ethnography in Service...
Presentation at Emerce E-Day Geke van Dijk and Julia Leihener (Creation Center Deutche Telekom)...

Change: moving on to the next level

Geke — Mon, 27 Jul 2009 12:05:31 +0000

Keynote presentation by Geke van Dijk at the CHI Nederland conference in Leiden (11 June 2009). (PDF 4,6 Mb)

The presentation has also been recorded on video and can be viewed on Vimeo.

Presentation at Emerce E-Day Geke van Dijk and Julia Leihener (Creation Center Deutche Telekom)...
Keynote and workshop at Co-Design Live Bas has been invited to speak at the Co-Design Live...
Service Design workshop in Cambridge Geke participated in a workshop on Service Design at the...

Designing Empathic Conversations for Inclusive Design Facilitation

Geke — Fri, 10 Apr 2009 17:07:52 +0000

Paper on inclusive design facilitation for the Heartlands project. Presented by Bas at the Include conference in London (6-8 April 2009). Authors: Bas Raijmakers, Geke van Dijk, Yanki Lee and Sarah Williams. (PDF 1.6 MB)

Inclusive Design partnership For clients who require inclusive design facilitation, we work in...
Spatial planning beyond the city We were invited to present the work we did for...
How sticky research drives Service Design At the 2009 Service Design Network conference in Madeira, Bas...