STBY » 2009

How sticky research drives Service Design

Bas Raijmakers — Wed, 28 Oct 2009 23:03:24 +0000

At the 2009 Service Design Network conference in Madeira, Bas presented a paper with Andreas Sommerwerk of Deutsche Telekom AG. The title is “How sticky research drives service design,” and the paper was also written by Indri Tulusan of Spur and Julia Leihener, co-director with Andreas of the Creation Center in Berlin. The paper tells the story of how we used little movies throughout a design process for new concepts that enhance community interaction on mobile phones. (PDF, 3.6 Mb)

Design Research for Service Innovation Our creative research projects connect service providers with the lives...

Change: moving on to the next level

Geke — Mon, 27 Jul 2009 12:05:31 +0000

Keynote presentation by Geke van Dijk at the CHI Nederland conference in Leiden (11 June 2009). (PDF 4,6 Mb)

The presentation has also been recorded on video and can be viewed on Vimeo.

TiSDT – Second Print Run, and a New Trailer! This is Service Design Thinking has been flying off the...

Designing Empathic Conversations for Inclusive Design Facilitation

Geke — Fri, 10 Apr 2009 17:07:52 +0000

Paper on inclusive design facilitation for the Heartlands project. Presented by Bas at the Include conference in London (6-8 April 2009). Authors: Bas Raijmakers, Geke van Dijk, Yanki Lee and Sarah Williams. (PDF 1.6 MB)

First Service Design Talks event in London, 22 March 2011 Following in the footsteps of the successful series of Service...