STBY » 2006

Pick n Mix: Consumers combining electronic and conventional service channels

STBY — Wed, 25 Apr 2007 20:03:42 +0000

by Geke van Dijk, Shailey Minocha and Angus Laing. Published in a special issue of the journal Interacting With Computers, Volume 19, Issue 1, Elsevier, 2006. (PDF, 540 KB) Call for papers on Service Design The academic journal Behaviour and Information Technology has accepted to...

Call for papers on Service Design The academic journal Behaviour and Information Technology has accepted to...

Design Documentaries: Inspiring Design Research Through Documentary Film

STBY — Fri, 25 Aug 2006 20:02:51 +0000

by Bas Raijmakers, William W. Gaver and Jon Bishay. Presented at DIS2006 conference in State College, Pennsylvania.¬†(PDF, 3.5 MB) How sticky research drives Service Design At the 2009 Service Design Network conference in Madeira, Bas... Adopting rigor in Service Design research Bas co-authored the paper "Thinking and Doing Ethnography in Service...

How sticky research drives Service Design At the 2009 Service Design Network conference in Madeira, Bas...
Adopting rigor in Service Design research Bas co-authored the paper "Thinking and Doing Ethnography in Service...

Multichannel consumer behavior: online and offline travel preparations

STBY — Sun, 25 Jun 2006 20:02:02 +0000

by Geke van Dijk, Shailey Minocha and Angus Laing. Presented at CHI2006 conference in Montreal, Canada. (PDF, 168 KB)

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Channels, consumers and communication: Online and offline communication in service consumption

STBY — Thu, 25 May 2006 20:01:22 +0000

by Geke van Dijk, Angus Laing and Shailey Minocha. Presented at the Academy of Marketing conference in London 2006. This paper was awarded the Direct and Database Marketing Track Prize by the Institute for Direct Marketing. (PDF, 140 KB) Adopting rigor in Service Design research Bas co-authored the paper "Thinking and Doing Ethnography in Service... How sticky [...]

Adopting rigor in Service Design research Bas co-authored the paper "Thinking and Doing Ethnography in Service...
How sticky research drives Service Design At the 2009 Service Design Network conference in Madeira, Bas...
STBY presents at SDN conference 2009 Together with Andreas Sommerwerk (Deutsche Telekom AG) Bas presented the...

Investigating users out of the box: exploring multi-channel consumer behaviour

STBY — Tue, 25 Apr 2006 19:55:13 +0000

by Geke van Dijk.¬†Presented at SIGCHI2006 conference in Amsterdam, The Netherlands.¬†(PDF in Dutch, 3.6 MB) STBY presents at SDN conference 2009 Together with Andreas Sommerwerk (Deutsche Telekom AG) Bas presented the... Spatial planning beyond the city We were invited to present the work we did for...

STBY presents at SDN conference 2009 Together with Andreas Sommerwerk (Deutsche Telekom AG) Bas presented the...
Spatial planning beyond the city We were invited to present the work we did for...