STBY » 2006

Pick n Mix: Consumers combining electronic and conventional service channels

STBY — Wed, 25 Apr 2007 20:03:42 +0000

by Geke van Dijk, Shailey Minocha and Angus Laing. Published in a special issue of the journal Interacting With Computers, Volume 19, Issue 1, Elsevier, 2006. (PDF, 540 KB) STBY magazine – Service Innovation Inspired by People Motivated by the limited amount of literature on design research...

STBY magazine – Service Innovation Inspired by People Motivated by the limited amount of literature on design research...

Design Documentaries: Inspiring Design Research Through Documentary Film

STBY — Fri, 25 Aug 2006 20:02:51 +0000

by Bas Raijmakers, William W. Gaver and Jon Bishay. Presented at DIS2006 conference in State College, Pennsylvania.¬†(PDF, 3.5 MB) New Design Documentaries Website A new website dedicated to Design Documentaries - the technique... Design Research for Service Innovation Our creative research projects connect service providers with the lives... Global Design Research Being known as a [...]

New Design Documentaries Website A new website dedicated to Design Documentaries - the technique...
Design Research for Service Innovation Our creative research projects connect service providers with the lives...
Global Design Research Being known as a world-class specialist in Design Research, many...

Multichannel consumer behavior: online and offline travel preparations

STBY — Sun, 25 Jun 2006 20:02:02 +0000

by Geke van Dijk, Shailey Minocha and Angus Laing. Presented at CHI2006 conference in Montreal, Canada. (PDF, 168 KB)

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Channels, consumers and communication: Online and offline communication in service consumption

STBY — Thu, 25 May 2006 20:01:22 +0000

by Geke van Dijk, Angus Laing and Shailey Minocha. Presented at the Academy of Marketing conference in London 2006. This paper was awarded the Direct and Database Marketing Track Prize by the Institute for Direct Marketing. (PDF, 140 KB)

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Investigating users out of the box: exploring multi-channel consumer behaviour

STBY — Tue, 25 Apr 2006 19:55:13 +0000

by Geke van Dijk.¬†Presented at SIGCHI2006 conference in Amsterdam, The Netherlands.¬†(PDF in Dutch, 3.6 MB)

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