.. working on the cross roads of industry and academia, with an extensive background in both.

Projects filtered by Client domain: Utilities

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Personas to inform and inspire service innovation

In a follow-up project to the early explorations in 2009, STBY was asked to develop a series of personas for Southern Water. Again, we worked closely together with the Design …

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Charging up around the world

How do people around the world charge their mobile devices? How do they use electricity in their households, and how do they think about their energy usage? Together with all …

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Service design for utilities

In close collaboration with the Design Council we worked on a service design scoping study for a water company. Our task in this multi-stranded project was to generate consumer insights …