Photos from a Secret City

A favourite photographer of mine, Martin Parr, recently spent two years as photographer in residence for the City of London Corporation, which is the municipal governing body of the City of London.…

Transforming Teams from Good to Great

Everyone knows from experience that some groups or teams do better than others. So what is it that sets these successful teams apart? Increasing productivity of employees is something that every…

The way forward with smart mobility

Even for brief local journeys, for shopping or work purposes, people often combine walking, cycling or driving, and public transportation like urban rail, or the underground or bus. Such multi-modal…

Learning about service innovation with STBY

We help clients learn about service design and design research in different ways, depending on the needs and context of the learners. These range from senior-level courses focusing on strategic…

eBay: local understanding and global design

Millions of people in more than a hundred countries now use Ebay’s sites and apps every day. These visitors represent a myriad of different cultures. Knowing precisely how to tailor its user…

What makes a home?

This is the question IKEA and its designers feel they must continually seek an answer to, if they are to succeed in their ambition “to create a better everyday life for the many”. And this question…

From form to forest

RVO, the Netherlands Enterprise Agency (Rijksdienst voor Ondernemend Nederland) asked STBY to help improve their services for organisations that want to request dispensation for building…

Pushing the Boundaries

The following is an excerpt from our forthcoming publication Viewfinders: Thoughts on Visual Design Research (2016). Visual design research is relatively young, making it ripe for exploration…

Cities are like organisms

Healthy organisms adapt and evolve based on what is happening in the world around them. Cities are ever-changing organisms, and part of their evolution and adaptation are the large-scale services…

Living services

Through screens and interfaces, the distinction between human and machine is blurring. Already, a great deal more objects than people are connected to the internet, with more connecting every…

Sharing research assets, fast and slow

Working with Google in a series of collaborations using design research to support the creation of new services, we’ve co-developed a valuable approach for how research assets can best be…