The ethnographic interview: preparing clients to be observers
New frontiers for Service Design
Rigorous documentation: A research superpower
Where do people fit into the Internet of Things?
MozFest workshop: Connecting citizens, not only devices
What is a city without its people? Not much. But sometimes, in all the technology talk around cities, the focus on people gets lost. How can we foster a citizen-led approach to smart city development, and how might that change how smart cities are defined and realised?
That was the question we posed during another walking workshop we were recently invited to conduct, this time in the context of the open Internet movement. MozFest, Mozilla’s annual festival, returned to London to host an international community of educators, technologists, artists, journalists and activists, as well as anyone else engaged with the challenges arising within online privacy, web literacy, and the realisation of a healthy, open Internet.
In our ‘walkshop’, we wanted to explore the future of the connected, online city. Specifically, we wanted to explore and champion a bottom-up, emergent…
Designing for predictive public spaces
While working on a series of projects aimed at improving the experience of pedestrians and bicyclists, I was reading Andy Clark’s book Surfing Uncertainty: Prediction, Action and the Embodied Mind. This proved an unusually fruitful combination, even though the book is about perception, not about design. But in the context of these design problems, Clark’s explanations became interesting points of departure which often reshaped my perspective.
His phrase: ‘a web of humans and machines, each of which are now busily anticipating the other’ seems to me a perfect description of what our busiest urban public spaces are becoming. As ‘smart’ systems become more prevalent, physical touchpoints are being minimised or disappearing altogether, from whole cashier-operated checkout counters to familiar everyday features like taps, handles…
How to orchestrate systemic change?
In September STBY was involved in three events that all seemed to trigger a similar discussion. In Amsterdam we co-organised an explorative workshop with our partner What Design Can Do, to discuss Gender Based Violence with experts in the field, mainly from NGOs. In London, as part of London Design Festival, we co-organised a full day workshop with the department for Global Innovation Design at the Royal College of Art to ponder the question “Where next for humanitarian innovation?” with an international group of academics, designers and experts from NGOs. And we also participated in a London Design Festival panel of fellow designers and researchers working in public administration, organised by Policy Lab at the Cabinet Office.
Across these three events we engaged with a mixed bunch of people, backgrounds, expertises and topics. Yet a common pattern in the discussions…
Design Driven Business Innovation course
Following up on the success of our annual master course together with the Business School of the University of Amsterdam, we have the opportunity to again offer an executive course for professionals on Design Driven Business Innovation. The course starts in September 2017, and registration (via UvA website) is open. You can also send us an email of course. Be quick though, as there will be only 20 places available!
Innovation with a design approach
Innovation is a big challenge for many organisations. It touches on different parts and dimensions of a business: services, products, customer experience, customer value, delivery processes, revenue models, etc. One of the recent developments in the field of innovation management is the rise of a design-driven approach to innovation. Designing new products, services, experiences and business models based on deep customer…
Imagining More Walkable Cities
What does ‘walkability’ mean? Exploring more walkable cities could help us envision streets that can be used and enjoyed by everyone. Much has been written about the benefits of walking, but not all cities facilitate it equally well.
We recently got a chance to explore this by hosting a ‘walking workshop’ at the Unusual Suspects Festival, which aims to bring together an unusual mix of voices and audience together to share experiences and challenge each other to think differently.
The aim of the workshop was to help us imagine more walkable streets. This was an opportunity to collect stories and understand how we inhabit and move around public spaces. In pairs, participants were given a map with their appointed tour and an activity pack of prompts and tasks to complete along their journey.
Our workshop explorers triumphantly returned with observations, photos and…
Stones and software: a design dilemma of smart wearables
The development of wearables is continuing apace. Established luxury and tech brands, newcomers, startups, have all begun creating serious offerings. Consumers can already choose from a range of products, from wristbands to watches to rings and other kinds of devices.
Expectations
Consumers’ expectations seem to fall into two categories: smart and pretty.
‘Smarter’ means that just raw data is not enough any more. We seem to expect recommendations or a program tailored to the individual. Even simple data like numbers of steps needs to be interpreted and can mean very different things, depending on what a person’s goals are. So customisation as well as contextual data analysis are important areas of development.
‘Prettier’ wearables prioritise fashion, and are being created by fashion brands mainly in the form of hybrid…
36-hour Design Jam for the WDCD Climate Action Challenge
On May 23, What Design Can Do launched their Climate Action Challenge along with their partners the IKEA Foundation and the Autodesk Foundation. As research partner for the challenge, we conducted four months of research before crafting the briefs and background information package. We also helped run a live 36-hour Design Jam during What Design Can Do 2017 last week for students and young professionals.
The Climate Action Design Jam was a jam-packed, 36-hour bonanza of brainstorming, ideation, prototyping and pitching. The goal of the jam was to come up with ideas for designs that could be submitted to this year’s Climate Action Challenge. Over four workshops spread across two days, a total of 16 experts coached students and young professionals on: how to approach the problem of climate change adaptation; how to brainstorm effectively; why you should prototype;…