Embracing Complexity

Marie de Vos co-authored an article about ‘Embracing Complexity’ in CRISP magazine #5: “Product Service System development is hard, but pretending complexity disappears when you ignore it solves nothing. PSS design teaches designers to embrace complexity and discover the rich insights that lead to excellent PSSs.” Issues with complexity are not limited to technology, but have to do with social reactions and behaviours brought about by a particular system. The pdf of ‘Embracing Complexity’ is available here, and the complete CRISP magazine #5 is available here.

Routledge Companion to Design Research

Routledge Companion to Design Research

STBY was invited to contribute a chapter to the book 'Routledge Companion to Design Research', edited by Professor Paul Rodgers and Dr. Joyce Yee for Routledge, Taylor and Francis.....

Designing Relationships

‘Designing Relationships’ in the latest issue of CRISP was co-authored by Geke van Dijk: “As we move from mass-produced, one-size fits all products to personalised, adaptive and evolving Product Service Systems, the design deliverables take on other forms.” In the article, they look at ‘what comes out of the box when the user unpacks what they paid for’, and reflect on the new results that design should bring.” The pdf of the full article is available here, and the complete CRISP magazine #5 is available here.

This is Service Design Thinking

This is Service Design Thinking

STBY was asked to edit the tools section of this first comprehensive book on the practice of Service Design. The initiators of the book, Marc Stickdorn and Jakob Schneider, did a great job in involving many pioneers from the early Service Design community in contributing ideas and generally supporting this massive project. A big sweep was made to collect popular methods and techniques. This ended up in a huge pile of extremely varied input material. There was a lot of overlap, through re-branded and re-purposed sources, and the formats and level of detail of the pieces made it almost impossible…

DIY Toolkit

DIY Toolkit

Initiated by Nesta and made possible by The Rockefeller Foundation, STBY and Quicksand have edited and designed the DIY Toolkit. DIY stands for ’Development Impact and You’. The toolkit is primarily meant for practitioners in international development.....
Belonging & Belongings Workbook

Belonging & Belongings Workbook

Belonging & Belongings is a compilation of our artistic design research activities and materials from a research programme we have worked on together with Dr Daijiro Mizuno, from 2007 to 2011. The book is rich in imagery, reflecting our visual research approach, and includes photographs, magazines, and film stills from the various studies we carried out in both Japan and the United Kingdom. The book can be seen as an introduction into what artistic research can bring to design research, with the Belonging & Belongings programme acting as a Research & Development activity for …

Service Design for Local Government

Our project with the City of Amsterdam is featured on the national online knowledge sharing site for civil servants operated by KING. The project helped the local Amsterdam government to improve their service offering to entrepreneurs. The local government has now put a lot of effort into communicating and using the results. Within a few months, we are happy to see the research results already successfully utilised in various departments.

Service Design in Practice

Service Design in Practice

STBY is proud contributor to the book ‘Service Design: Insights from nine practices’ that has recently been translated to English. This book is the  result of a three year service innovation programme ‘Service Design in Practice’, funded by the Dutch Ministry of Economic Affairs, the municipality of Utrecht and the Utrecht province. The book was edited by academic researchers from TU Delft and Hogeschool Utrecht, who followed the proceedings of a series of case study projects. The various chapters provide an inspiring and instructive look behind the scenes of some of Service Design…

Design Transitions

Design Transitions

A new book that features our work was recently launched: ‘Design Transitions’ by Joyce Yee, Emma Jefferies and Lauren Tan. This book presents a series of stories on how design is changing around the world. From small practices to vast corporations, the renowned to the lesser known: the authors collected the stories of people working at the fringes of the traditional disciplines of design. They have interviewed people in 12 countries around the world, who represent 3 different communities: design agencies, organisations embedding design, and design academics. STBY is one of…

Interview in l’Atelier

In answer to Bas’s presentation at the Internet of Things, L’Atelier, a technology and innovation tracking unit, interviewed us about our railway projects. The interview zoomed in to STBY’s latest railway project, research we recently completed for NS, testing two major service improvements on the Dutch railway system, resulting in a french article.

Belonging & Belongings: Design Research Through Visual Explorations

Belonging & Belongings: Design Research Through Visual Explorations

Together with Daijiro Mizuno from Keio University Japan, Geke van Dijk and Bas Raijmakers from STBY have co-authored a paper for the annual IASDR conference in Tokyo (International Association of Societies of Design Research). This paper describes the methodology and application of the artistic design research conducted for the Belonging & Belongings study. This ongoing experimental research programme across multiple cities (Tokyo, London, Amsterdam) has generated an abundance of visual explorations. A final publication is forthcoming. Daijiro Mizuno presents this paper …

Research and Method: International Overview from Italy

We’re proud to have STBY mentioned in an article along with other agencies in the lastest issue of the ‘Ottagono’ . The article reflects on how the some of the most prominent international design studios develop interactive tools for designing the intangible. The ‘Ottagono’  is a monthly bilingual magazine from Italy covering contemporary design and architecture around the world. In their latest issue the publication looked at topics ranging from education to housing to designing for public services, featuring us.