STBY » Publications

Charging Up: Energy usage in households around the world

Geke — Wed, 07 Jul 2010 10:32:39 +0000

Article for Touchpoint 4, the journal of the international Service Design Network, by Geke van Dijk. ‘Charging Up’ is an international study of people’s practices and motivations in relation to everyday usage of energy in households. This study investigated the interest and willingness people have to review and potentially alter their daily routines in energy usage, and in this respect explored how energy providers may support their customers with new services and tools. (PDF, 352kb)

STBY in Touchpoint STBY’s Strategy Director Geke Van Dijk has contributed an article...
Charging up around the world How do people around the world charge their mobile devices?...
Personas to inform and inspire service innovation In a follow-up project to the early explorations in 2009,...

How sticky research drives Service Design

Bas Raijmakers — Wed, 28 Oct 2009 23:03:24 +0000

At the 2009 Service Design Network conference in Madeira, Bas presented a paper with Andreas Sommerwerk of Deutsche Telekom AG. The title is “How sticky research drives service design,” and the paper was also written by Indri Tulusan of Spur and Julia Leihener, co-director with Andreas of the Creation Center in Berlin. The paper tells the story of how we used little movies throughout a design process for new concepts that enhance community interaction on mobile phones. (PDF, 3.6 Mb)

STBY presents at SDN conference 2009 Together with Andreas Sommerwerk (Deutsche Telekom AG) Bas presented the...
Adopting rigor in Service Design research Bas co-authored the paper "Thinking and Doing Ethnography in Service...
Presentation at Emerce E-Day Geke van Dijk and Julia Leihener (Creation Center Deutche Telekom)...

Change: moving on to the next level

Geke — Mon, 27 Jul 2009 12:05:31 +0000

Keynote presentation by Geke van Dijk at the CHI Nederland conference in Leiden (11 June 2009). (PDF 4,6 Mb)

The presentation has also been recorded on video and can be viewed on Vimeo.

Presentation at Emerce E-Day Geke van Dijk and Julia Leihener (Creation Center Deutche Telekom)...
Keynote and workshop at Co-Design Live Bas has been invited to speak at the Co-Design Live...
Service Design workshop in Cambridge Geke participated in a workshop on Service Design at the...

Designing Empathic Conversations for Inclusive Design Facilitation

Geke — Fri, 10 Apr 2009 17:07:52 +0000

Paper on inclusive design facilitation for the Heartlands project. Presented by Bas at the Include conference in London (6-8 April 2009). Authors: Bas Raijmakers, Geke van Dijk, Yanki Lee and Sarah Williams. (PDF 1.6 MB)

Inclusive Design partnership For clients who require inclusive design facilitation, we work in...
Spatial planning beyond the city We were invited to present the work we did for...
How sticky research drives Service Design At the 2009 Service Design Network conference in Madeira, Bas...

Open Innovation with a service design approach

Geke — Wed, 26 Nov 2008 15:04:15 +0000

Paper on Open Innovation project for Elsevier. Written by Geke van Dijk, Bas Raijmakers, Michiel van der Heyden en Toke Barter. Presented at the international Service Design conference in Amsterdam (24-26 November 2008). (PDF, 544kb) How sticky research drives Service Design At the 2009 Service Design Network conference in Madeira, Bas... Global Innovation Group OLD For clients [...]

How sticky research drives Service Design At the 2009 Service Design Network conference in Madeira, Bas...
Global Innovation Group OLD For clients who are looking for full service innovation projects,...
Launch AMSI – Amsterdam Centre for Service Innovation On 3 September an ambitious new centre for Service Innovation...

HCI informing Service Design, and visa versa

STBY — Fri, 05 Sep 2008 21:01:00 +0000

Paper by Geke van Dijk. Presented at the workshop Service Design, during the conference HCI2008 in Liverpool (2-5 September 2008). (PDF, 336 kb) How sticky research drives Service Design At the 2009 Service Design Network conference in Madeira, Bas... Adopting rigor in Service Design research Bas co-authored the paper "Thinking and Doing Ethnography in Service... Service Design workshop [...]

How sticky research drives Service Design At the 2009 Service Design Network conference in Madeira, Bas...
Adopting rigor in Service Design research Bas co-authored the paper "Thinking and Doing Ethnography in Service...
Service Design workshop in Cambridge Geke participated in a workshop on Service Design at the...

Service Design

STBY — Fri, 25 Jul 2008 20:58:07 +0000

On popular request a one-page explanation on Service Design. This is a relatively new and successful approach to innovation and it is becoming increasingly popular in the creative industry. However, there are very few sources available that explain the principles of service design. This is clearly a case of practice-based development by early adopters such as STBY. Hit the ground running as they say… (PDF, 248 kb – in English and Dutch)

User-led service opportunities for Sony In close collaboration with Radarstation, STBY conducted a qualitative consumer...
How sticky research drives Service Design At the 2009 Service Design Network conference in Madeira, Bas...

Inclusive Design

STBY — Fri, 25 Jul 2008 20:57:31 +0000

Also on popular request an overview of which research techniques are most suitable in each stage of the inclusive design process. This is another area that is only scarely documented. STBY developed this overview for a client report, but we feel that it should be publicly available to the wider community as well. (PDF, 36 kb)

Inclusive Design partnership For clients who require inclusive design facilitation, we work in...

Smart Street paper

STBY — Wed, 25 Jun 2008 20:59:43 +0000

Paper on experimental design research methods in a street in London, published by the Design Research Society and presented at their annual conference in 2008: Undisciplined!. The project was done with students from the Royal College of Art Design Interactions department. Co-authored by Wendy March (Intel) and Bas Raijmakers.¬†(PDF, 732 kb)

No related posts.

Smart Street presentation

STBY — Wed, 25 Jun 2008 20:58:46 +0000

The presentation Bas did at the Design Research Society conference Undisciplined! (2008) on the above mentioned paper. (PDF, 4.2 Mb)

No related posts.