Bas Raijmakers co-authored an article about ‘Orchestration’ in the latest issue of CRISP magazine. “So many, you can’t get around it, So complex, you can’t get under it, So diverse, you can’t get over it, This is a chance to orchestrate your way out of your constrictions!” The article explores how ‘orchestration’ functions in Product Service System (PSS) development, helping to align collaborators and achieve harmony in a system where complexity can and should be embraced. A pdf of the full article is available here, and the complete CRISP magazine #5 is available here.
Marie de Vos co-authored an article about ‘Embracing Complexity’ in CRISP magazine #5: “Product Service System development is hard, but pretending complexity disappears when you ignore it solves nothing. PSS design teaches designers to embrace complexity and discover the rich insights that lead to excellent PSSs.” Issues with complexity are not limited to technology, but have to do with social reactions and behaviours brought about by a particular system. The pdf of ‘Embracing Complexity’ is available here, and the complete CRISP magazine #5 is available here.
‘Designing Relationships’ in the latest issue of CRISP was co-authored by Geke van Dijk: “As we move from mass-produced, one-size fits all products to personalised, adaptive and evolving Product Service Systems, the design deliverables take on other forms.” In the article, they look at ‘what comes out of the box when the user unpacks what they paid for’, and reflect on the new results that design should bring.” The pdf of the full article is available here, and the complete CRISP magazine #5 is available here.
Our project with the City of Amsterdam is featured on the national online knowledge sharing site for civil servants operated by KING. The project helped the local Amsterdam government to improve their service offering to entrepreneurs. The local government has now put a lot of effort into communicating and using the results. Within a few months, we are happy to see the research results already successfully utilised in various departments.