..observations, thoughts, news and impressions.

News

FD picking up on Service Design

One of the major Dutch newspapers, Het Financieele Dagblad (translated as the Financial Daily Newspaper), has published an article describing the upcoming field of Service Design. The editor, Jan Smit, …

Video installations on socio-techno styles

Chelsea College of Art & Design is hosting an exhibition of video installations resulting from an intensive student programma Bas and Geke coached in December. 25 students MA Graphic Design …

STBY magazine

Motivated by the limited amount of literature on design research and service design currently available, we initiated STBY magazine. The first issue was published and distributed to clients, prospects and …

Film Festival Rotterdam

At Film Festival Rotterdam Bas and Geke find inspiration for making design documentaries. For instance in the Japanese ‘Love Addiction’ where twenty somethings reenact their own struggles with finding love. …

Service Design Thinks Utrecht

Don’t forget that on Wednesday 2 February the first Service Design Thinks session of 2011 will take place in Utrecht. Everyone is welcome. The location is Louis Hartlooper Complex. The …

Service Design Talks Amsterdam

Following on the lively discussions last week on ‘Practices and Principles of Service Design’, where author Qin Han joined in via skype, we are happy to announce the date for …

User Experience Summit in Hong Kong

It’s an exciting time for one of our Reach partners, Apogee, who are shortly going to be hosting the first ever User Experience conference in Hong Kong.

Visiting Stanford’s d.school

I was recently in Silicon Valley for a project with our Reach partner Portigal Consulting for a new client, and visited the d.school at Stanford. We collaborate with the d.school …

Human Hotspot

When I excited Liverpool Street Station on Friday morning, I bumped into these people/this technology: Human Hotspots! This must be

New Service Design Book – With a Pre-Order Discount

STBY recently contributed a chapter to a brand new book on service design – and can offer a pre-order discount for anybody wanting to reserve a copy!