Empathic Conversations

In this article, we explore our approach to enabling empathic conversations in our design research, between researchers and participants and among the wider client and design teams. Using…

Pushing the Boundaries

The following is an excerpt from our forthcoming publication Viewfinders: Thoughts on Visual Design Research (2016). Visual design research is relatively young, making it ripe for exploration…

Service Design workshops at York St. John

The students of the Service & Systems design course at York St. John are  working on live projects with industry partners and the local council. They tackle topics from designing a new workspace…

Strategic scoping for new governmental intranet

The Dutch government’s public administration intranet is accessed by over 100,000 civil servants, from across different departments, external vendors and suppliers. The current intranet…

Co-creating water management policy

The Dutch province of Noord-Brabant needed to develop a new provincial water plan, in which the goals for the water management of the next five years are laid down. In the past they did this by themselves,…