Article for Touchpoint 4, the journal of the international Service Design Network, by Geke van Dijk. ‘Charging Up’ is an international study of people’s practices and motivations in relation to everyday usage of energy in households. This study investigated the interest and willingness people have to review and potentially alter their daily routines in energy [...]
Author Archives: Geke
Presentation at Emerce E-Day
July 6, 2010 – 9:47 am
Geke van Dijk and Julia Leihener (Creation Center Deutche Telekom) will be co-presenting at the E-Day conference, organised by Emerce on 16 September in Rotterdam. Geke and Julia will present the research project conducted by STBY and the Creation Center.
Workshop at Creative Company Conference
July 6, 2010 – 9:32 am
STBY will facilitate a workshop at the upcoming Creative Company Conference on 14 September 2010 in Haarlem, The Netherlands. The core themes of the conference this year are Service Design, Design Thinking and innovation and entrepreneurship in the creative industries.
Exhibition at EPIC
July 5, 2010 – 1:24 pm
In collaboration with Daijiro Mizuno from the Critical Design Lab at Kyoto University of Art & Design, STBY will be exhibiting results from the Belonging & Belongings project at the EPIC conference in Tokyo from 28 August to 1 September.
Presentation at ‘Creatie van Waarde’
June 29, 2010 – 10:19 am
On 28 June Bas Raijmakers presented two case studies of service innovation projects STBY worked on in the UK, to illustrate how creative thinking contributes to innovation and the creation of economic value.
Helping parents to advise and support
June 16, 2010 – 11:40 am
Building on the results of a previous study, STBY were asked by DUO/IB-Groep in the Netherlands to examine the ways in which parents support their children once they enter higher education. DUO/IB-Groep wanted to explore the needs of parents for services specifically tailored to them.
Remote services for older people
May 2, 2010 – 10:06 pm
For a consortium of public sector organisations in The Netherlands STBY is working on a user-driven innovation proces aiming to develop new remote services that support older people to live independently at home. Moving to a retirement home is not something most older people are looking forward to. Luckily nowadays, it is possible to get a lot of care and support at home. Remote services have a potential to offer people a maximum of flexibility and independence. In every stage of this project people from the target group, older people and their carers, have been involved in order make sure the team works with their perspective firmly in mind.
Personas to inform and inspire service innovation
May 2, 2010 – 6:47 pm
In a follow-up project to the early explorations in 2009, STBY was asked to develop a series of personas for Southern Water. Again, we worked closely together with the Design Council team on this project. We conducted an in-depth ethnographic study among 23 households in South East England, identified 4 distinct personas, and visualised those in a series of videos and a full colour A2 poster.
Service Design Talks Amsterdam
May 2, 2010 – 5:41 pm
If you’re interested in an in-depth conversation triggered by a recent publication relevant to service design, you’re welcome to join us at the upcoming Service Design Talks session in Amsterdam on 19 May.
Service Design Thinks Amsterdam
May 2, 2010 – 5:34 pm
Please come along for another evening of presentations and debate among the Dutch Service Design community. The theme for the upcoming event on 12 May is ‘Exploring the O-gap’.