Design as Service – Update

Last month we told you about Design as Service a symposium bringing together two ambitious programmes in The Netherlands aimed at exploring and promoting the changing role of designers in innovation processes. The symposium was a great success, and now we have a couple of great links for those of you who couldn’t make it on the day.


First of, videos of the keynote presentations can now be watched online. These videos also cover some of the smaller parallel sessions, and are definitely worth a look.


The above link also leads to a series of interviews with both speakers and attendees, and are a great commentary on the themes that were addressed.


There are also a series of photographs documenting the event available, that can be used as long as the photographers are credited. Anyone interested just drop us a line at and we can put you in touch.

Rigorous documentation: A research superpower

When research activities get going in earnest, a lot is produced. If treated too casually, the mass of audio files and transcripts, flip-overs and mini-posters full of post-its, photos, interview notes and feedback mails can quickly turn into a massive hairball that no-one can unpick.

Where do people fit into the Internet of Things?

There are now more things connected to the internet than the number of people in the world. Many of these devices are inside our home, from Bluetooth speakers to smart coffee machines and fridges. In the future, even our plates and curtains might be hooked up to the internet. The house will then resemble a lab, in which we are the studied subjects. How much alcohol do we drink? How often do we wash our hair, or cut our nails? Are we snacking more than usual? Spending longer in front of the mirror? Maybe the homes of the future will know.

Imagining More Walkable Cities

What does ‘walkability’ mean? Exploring more walkable cities could help us envision streets that can be used and enjoyed by everyone. Much…

What Design Can Do For The Climate

How can designers tackle a problem as complex as climate change? That was the question we were faced with when we partnered with What Design Can Do…

Lead… and let go

In our projects we often help clients to innovate by doing design research together. This usually includes qualitative research and co-creation…

Pushing the Boundaries

The following is an excerpt from our forthcoming publication Viewfinders: Thoughts on Visual Design Research (2016).

Visual design research…