Pick n Mix: Consumers combining electronic and conventional service channels – STBY

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Pick n Mix: Consumers combining electronic and conventional service channels

by Geke van Dijk, Shailey Minocha and Angus Laing. Published in a special issue of the journal Interacting With Computers, Volume 19, Issue 1, Elsevier, 2006. (PDF, 540 KB)

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This entry was written by STBY, posted on April 25, 2007 at 9:03 pm, filed under Publications and tagged 2006, paper, Service design, van Dijk. Bookmark the permalink. Follow any comments here with the RSS feed for this post. Comments are closed, but you can leave a trackback: Trackback URL.

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